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Tapo c200: permanent red led, will not connect

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Tapo c200: permanent red led, will not connect

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Tapo c200: permanent red led, will not connect
Tapo c200: permanent red led, will not connect
2020-08-23 19:09:01 - last edited 2022-06-30 11:23:18
Model: Tapo C200  
Hardware Version:
Firmware Version:

I've reset this camera once. It worked for 2 days. Then the camera rotated 180 degrees facing rear , red led is permanently on.  I've tried unplugging it. But the end result is the same. The camera rotates to the back and led is permanently on red. I suppose I could reset it. But as I ve done this once already, I'm not sure it would end differently. I have set this up to reboot every morning with latest firmware

 

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#1
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1 Accepted Solution
Re:Tapo c200: permanent red led, will not connect-Solution
2021-07-26 03:54:12 - last edited 2022-06-30 11:23:18

@AKlent 

For camera Solid Red issue, make sure you have reset Tapo camera in the correct way:

RESET: with camera powered on , press the reset button for 5 secs and check if camera respond to the reset. 

 

Please check my private message try to manually upgrade the firmware for C310 and see if that helps with the issue. 

Check if Tapo camera is broadcast the default SSID.

 

May I know is there any power outage/ thunderstorm/unstable Wi-Fi during firmware update?

If camera still have a solid Red Led, it could be hardware defective it is recommend to contact the retailer or local store to check warranty. 

 

Tapo C310:

 

Tapo C200:

 

Tapo C100:

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#10
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11 Reply
Re:Tapo c200: permanent red led, will not connect
2020-08-26 07:44:24

@Dessy 

Good day.

May I know how long have you had the camera and when did this issue start?

Is it possible that you could record a short video about the permanent red led, even after reset?

By the way, where are you located?

Thank you very much.

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#2
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Re:Tapo c200: permanent red led, will not connect
2020-10-29 05:50:53

@Dessy hi, did you manage to sort the problem? Mines doing the same

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#3
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Re:Tapo c200: permanent red led, will not connect
2020-10-29 07:04:00

@Shanndy 

in the end, I did the following (im not sure which step worked, but it has been working ever since)

  1. reset the router
  2. deleted and reset up the faulty device from scratch
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#4
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Re:Tapo c200: permanent red led, will not connect
2020-11-25 11:46:38

@Dessy Hi i having this issue also.. try reset still not working

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#5
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Re:Tapo c200: permanent red led, will not connect
2020-11-26 02:41:22

@KA5844 

Hi, nice to see you again.

Please see the reply In the following post:

https://community.tp-link.com/en/home/forum/topic/239202

 

Thanks a lot.

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#6
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Re:Tapo c200: permanent red led, will not connect
2021-04-04 07:49:40

@Dessy  my Tapo c200 is showing solid red. I tried to reset many times, however it's still solid red. Please help

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#7
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Re:Tapo c200: permanent red led, will not connect
2021-07-24 20:38:42

@Dessy I have similar issue with my Tapo c310. After firmware update, the camera went offline with steady solid red. Reset doesn't work. My camera is only a week old and it was its first firmware update.

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#9
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Re:Tapo c200: permanent red led, will not connect-Solution
2021-07-26 03:54:12 - last edited 2022-06-30 11:23:18

@AKlent 

For camera Solid Red issue, make sure you have reset Tapo camera in the correct way:

RESET: with camera powered on , press the reset button for 5 secs and check if camera respond to the reset. 

 

Please check my private message try to manually upgrade the firmware for C310 and see if that helps with the issue. 

Check if Tapo camera is broadcast the default SSID.

 

May I know is there any power outage/ thunderstorm/unstable Wi-Fi during firmware update?

If camera still have a solid Red Led, it could be hardware defective it is recommend to contact the retailer or local store to check warranty. 

 

Tapo C310:

 

Tapo C200:

 

Tapo C100:

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#10
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Re:Tapo c200: permanent red led, will not connect
2021-07-26 04:58:04

@Solla-topee 

 

Thanks. There was no power outage or any interruptions with the internet or network.

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#11
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Re:Tapo c200: permanent red led, will not connect
2022-01-17 17:53:32

@Dessy camera showing only red light trying to reset but still showing same 

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#12
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Views: 30672

Replies: 11

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