Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices

Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices

Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
2023-01-16 10:30:13 - last edited 2023-11-02 08:58:33

Update on Nov 2, 2023

This Article Applies to:

All Tapo Cameras
Android 13 users
IOS 16.1.X users


Problem Description :
1. Tapo camera live view displays a green shadow/bar after updating to Android 13 (or mobile devices with Android 13 OS  )

2. Cloud video displays green color on IOS 16.1.X devices


Solution:

*Ensure the camera firmware is updated first. 

 

1. For Android users: problem fixed on Tapo APP 2.14 (or later) version, please ensure your APP is up-to-date.
2. For IOS users: update the IOS system to 16.2 or later version

It's suggested to Start a New Thread with the following information if you have a similar issue with the latest Tapo app.

1. The model number of your Tapo Cam.

2. The Tapo app version.

3. The model number and OS version of your phone.

4. A picture of the camera's Live View page.

 

  0      
  0      
#1
Options
6 Reply
Re: Tapo Camera Liveview Showing Green Color on Android 13 or IOS Mobile Devices
2023-02-16 10:58:02

  @Solla-topee This hasn't worked for me, I am on Android 8.1 so not sure whats going the firmware is upto date. I will get the logs and send them. 

 

  0  
  0  
#2
Options
Re: Tapo Camera Liveview Showing Green Color on Android 13 or IOS Mobile Devices
2023-02-17 01:54:31

  @Steve100 thank you so much for the case details shared, we got it in the system and our support will continue to help on TKID230227145, please kindly wait for the subsequent email. thank you!

  0  
  0  
#3
Options
Re: Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
2023-07-11 09:12:53

  @Solla-topee 

 

Despite the post saying the issue has been solved, it is not the case. I use the cameras on Android 13, app version 2.16.112, firmware version 1.3.2 Build 220901 Rel.74359n(4555). I have 4 C310 and the problem is not just the green bar, it involves the colors, some of which are shifted downwards in the image itself.

 

 

It appears that switching video quality to 2K causes the problem, while the 1080p quality is unaffected. First images with color shifting problem and green bar is 2K, second one is 1080p. I tried to contact technical support, but they just literally reply with "images look fine".

Any updates on this problem? Thanks.

  0  
  0  
#4
Options
Re: Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
2023-07-11 12:25:17

  @aliasalberto 

Hi,
It's suggested to refer to the thread 'Tapo C310 image distortion' to troubleshoot the reported issue.

Best Regards

  0  
  0  
#5
Options
Re: Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
2023-08-09 18:32:33 - last edited 2023-08-10 17:42:38

It's not uncommon for cameras to glitch or stop working. In such situations, stock photo sources come to the rescue, offering diverse options like supplements images Be prepared for the unexpected and ensure your projects maintain their visual appeal, even when technical hiccups occur.

  0  
  0  
#6
Options
Re: Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
2023-08-10 10:41:13

  @ZacRobinson 

Hi,
Thank you very much for your interest in this thread. However, the latest Tapo app is working fine now and does not have the reported issue.
And please feel free to share your experience in a new thread if you need any further help.
Best Regards

  0  
  0  
#7
Options