Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Have to Tap to refresh most of the time

< Tapo Smart Camera

Have to Tap to refresh most of the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Have to Tap to refresh most of the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

notosapien

2023-11-30 06:16:47 - last edited 2023-12-08 12:24:06

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-11-30

Have to Tap to refresh most of the time

2023-11-30 06:16:47 - last edited 2023-12-08 12:24:06

Tags: #Firmware #Device Connectivity

Model: Tapo C220

Hardware Version: V1

Firmware Version: 1.1.4

After updating Tapo C220 to firmware 1.1.4, I noticed that I often have to tap to refresh to view and often i have to tap dozen of times till the video shows.

Sure it could be the internet connection unstable or slow but this doesn't happen when I was using it for weeks with firmware 1.0.10

1 Accepted Solution

Solla-topee

2023-12-08 12:24:03 - last edited 2023-12-08 12:24:06

Posts: 13668

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Have to Tap to refresh most of the time-Solution

2023-12-08 12:24:03 - last edited 2023-12-08 12:24:06

Hi Everyone,

If you have a 'Tap to Refresh" message that appears on the Tapo camera's Live View page after a firmware update recently, you can refer to the suggestions in the below thread to troubleshoot.
What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

4 Reply

Solla-topee

2023-12-01 08:00:22

Posts: 13668

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Have to Tap to refresh most of the time

2023-12-01 08:00:22

@notosapien

Hi,
You can try to turn off the camera, wait for two minutes, turn it back on, and wait for a while, then check if you can watch the camera's Live View page smoothly.

If the problem remains, please help confirm the following information.
1. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo C220, phones, etc.
What's the model number of your router?

2. Please help check the Wi-Fi signal strength on the camera's Device Settings page.

3. Do you have a problem when you are watching the camera on the local network?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.