TP-Link Community > Tapo Smart Camera > C510w flaky on network connection
< Tapo Smart Camera

C510w flaky on network connection

C510w flaky on network connection

C510w flaky on network connection
C510w flaky on network connection
2024-10-30 17:29:19 - last edited 2024-11-14 10:53:22
Tags: #Device Connectivity #Live View
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.1.1

Hello,

I have the following setup:
Inernet connection: 1gbps
Router: TP Link Archer BE800
Camera: C510W, firmware 1.1.1 Build 231107 Rel. 67816n, hardware version 1.0, SD card Samsung specially for cameras 128 GB

Wifi 2.4 Ghz, signal strength -63(RSSI)

App: Tapo version 3.7.113 (Android)

The problems i have are:
1. I've tried updating the carmera firmware several times(to version 1.2.2), it said it was successful but the camera still shows the original firmware...
2. The camera isn't always accessible when on local network and even more often i cannot access playback & downloads off the card. But the camera appears online 99% of the time, it just fails to show live feed, recordings or settings.
3. The same problem from 2 is escalated to very freqvent when phone is not on local network.
 

I'm looking for solutions because the camera is relatively new but not fully useful.
The camera is shared with another family member and that may be staining the connection more, but on IOS it feels like the connection problems are more frequent.
 

  0      
 
  0      
 
#1
Options
2 Accepted Solutions
Re:C510w flaky on network connection-Solution
2024-10-31 08:36:53 - last edited 2024-11-14 10:53:22

  @Lex88 

Hi,
1. Please ensure you are using the original power adapter from the box to power the camera. 
2. Remove the SD card from the camera. Since the Wi-Fi signal strength is not very strong, move the camera close to the router if possible, then reboot the router, reboot the camera, and then check if you can update the firmware successfully.
If so, check if the connection will be more stable.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#2
Options
Re:C510w flaky on network connection-Solution
2024-11-23 16:10:45 - last edited 2024-11-25 09:42:27

  @Lex88 
Ok so I've managed to upgrade the firmware, probably this time it worked because i've had QoS enabled and put the camera on High Priority.
I've tried to extend the signal with another router put on bridge mode but that did almost nothing.
What actually worked so far was going into the router settings via it's IP and enabling MU-MIMO. I don't know why on this premium router it is not enabled by default and why the Tether app doesn't provide this setting. I was shocked to see that it is not enabled by default on this router... 
Thank you so much for the help!

Recommended Solution
  0  
  0  
#5
Options
5 Reply
Re:C510w flaky on network connection-Solution
2024-10-31 08:36:53 - last edited 2024-11-14 10:53:22

  @Lex88 

Hi,
1. Please ensure you are using the original power adapter from the box to power the camera. 
2. Remove the SD card from the camera. Since the Wi-Fi signal strength is not very strong, move the camera close to the router if possible, then reboot the router, reboot the camera, and then check if you can update the firmware successfully.
If so, check if the connection will be more stable.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#2
Options
Re:C510w flaky on network connection
2024-11-09 21:07:44

  @Solla-topee 

Interesting you would bring up the power adapter. I am using the original one, but the power line is extended from the light. I'll have to check if there are any fluctuations because of it. 

I'll get back after I try the update on a more stable signal.

  0  
  0  
#3
Options
Re:C510w flaky on network connection
2024-11-12 06:47:14

  @Lex88 Thank you for your attempt~

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#4
Options
Re:C510w flaky on network connection-Solution
2024-11-23 16:10:45 - last edited 2024-11-25 09:42:27

  @Lex88 
Ok so I've managed to upgrade the firmware, probably this time it worked because i've had QoS enabled and put the camera on High Priority.
I've tried to extend the signal with another router put on bridge mode but that did almost nothing.
What actually worked so far was going into the router settings via it's IP and enabling MU-MIMO. I don't know why on this premium router it is not enabled by default and why the Tether app doesn't provide this setting. I was shocked to see that it is not enabled by default on this router... 
Thank you so much for the help!

Recommended Solution
  0  
  0  
#5
Options
Re:C510w flaky on network connection
2024-11-25 09:43:17

  @Lex88 Thank you for your sharing~

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 244

Replies: 5

Tags

Device Connectivity Live View
Related Articles
Issue with C510W losing connection
1704 0
Network connectivity issues with Tapo C510W
571 4
microphone no works c510w
190 0
C510W Detection types
296 0
c 510w
265 0
Tapo C510W motion tracking
422 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.