C425 can’t view remotely
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I can't view my Tapo C425 away from home.
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains.
1. The LED status on the Tapo C425.
2. Send me(@Solla-topee) the C425's MAC address via a private message.
3. Try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it with another phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely after configuring it.
Best Regards
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- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains.
1. The LED status on the Tapo C425.
2. Send me(@Solla-topee) the C425's MAC address via a private message.
3. Try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it with another phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely after configuring it.
Best Regards
- Copy Link
- Report Inappropriate Content
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