AX6000 WIFI connection issue

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AX6000 WIFI connection issue

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AX6000 WIFI connection issue
AX6000 WIFI connection issue
2025-03-21 14:24:34 - last edited 2025-04-02 02:04:02
Model: Archer AX6000  
Hardware Version:
Firmware Version:

Hello!
I use my TPLINK AX6000 as modem that gets connection to the Internet via LAN port from my Huawei device. The issue is that sometimes connected to the AX6000 devices are losing connection to the internet. In fact, only several ones lose it, while other devices may still use the internet with no problems. For instance: while gaming on my laptop i lose connection to the Internet every 7~ minutes for half a minute, while other devices are still perfectly in use. Can someone suggest some problem solvings?

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Re:AX6000 WIFI connection issue-Solution
2025-03-24 09:50:17 - last edited 2025-04-02 02:04:02

Hi @BotirM,

If certain client devices are experiencing frequent dropouts or losing internet connectivity when connected to a TP-Link router, there are several potential reasons and troubleshooting steps you can take:
    1. Check Wi-Fi signal strength: Ensure that the affected client devices are within range of the TP-Link router and not obstructed by obstacles. Consider repositioning the router or using Wi-Fi range extenders to improve coverage.
    2. Adjust wireless channel: Change the wireless channel on the router to minimize interference from neighboring networks.
    3. Check wired connections: If the affected devices are wired, try using different Ethernet cables and ports to rule out any issues with the connections.
    4. Update client device drivers: Make sure the network adapter drivers on the affected client devices are up-to-date.
    5. Disable router features: Temporarily disable advanced router features like Quality of Service (QoS) that may be causing compatibility issues with specific client devices.
    6. Update router firmware: Check for and install any available firmware updates for the TP-Link router to address compatibility issues and improve stability.
 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:AX6000 WIFI connection issue-Solution
2025-03-24 09:50:17 - last edited 2025-04-02 02:04:02

Hi @BotirM,

If certain client devices are experiencing frequent dropouts or losing internet connectivity when connected to a TP-Link router, there are several potential reasons and troubleshooting steps you can take:
    1. Check Wi-Fi signal strength: Ensure that the affected client devices are within range of the TP-Link router and not obstructed by obstacles. Consider repositioning the router or using Wi-Fi range extenders to improve coverage.
    2. Adjust wireless channel: Change the wireless channel on the router to minimize interference from neighboring networks.
    3. Check wired connections: If the affected devices are wired, try using different Ethernet cables and ports to rule out any issues with the connections.
    4. Update client device drivers: Make sure the network adapter drivers on the affected client devices are up-to-date.
    5. Disable router features: Temporarily disable advanced router features like Quality of Service (QoS) that may be causing compatibility issues with specific client devices.
    6. Update router firmware: Check for and install any available firmware updates for the TP-Link router to address compatibility issues and improve stability.
 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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