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Firmware update failed during power outage

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Firmware update failed during power outage

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Firmware update failed during power outage
Firmware update failed during power outage
2025-03-26 07:59:13 - last edited 2025-04-08 12:03:45
Tags: #Firmware #Installation
Model: Tapo C120  
Hardware Version: V1
Firmware Version: 1.2.3 build 241119

My camera started a firmware update (led flashing green quickly) but we had a power outage. Now my camera wont start. When plugged in, the led it stays on a solid red and the camera can't be accessed via the app, nor it can be re-configured since it doesn't come up when searching for nearby devices.

I think it's bricked

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#1
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1 Accepted Solution
Re:Firmware update failed during power outage-Solution
2025-03-27 08:37:28 - last edited 2025-04-08 12:03:45

  @Marlukac 

Hi,
You can refer to Case 2 in the following instructions to troubleshoot.
What to do if my Tapo Camera gets bricked after a firmware update?
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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3 Reply
Re:Firmware update failed during power outage-Solution
2025-03-27 08:37:28 - last edited 2025-04-08 12:03:45

  @Marlukac 

Hi,
You can refer to Case 2 in the following instructions to troubleshoot.
What to do if my Tapo Camera gets bricked after a firmware update?
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:Firmware update failed during power outage
2025-03-27 10:58:32

  @Solla-topee 

 

No luck with that, the reset process doesn't work. I have tried pressing the button for over a minute, and the camera never changes it's state. Solid red led for hours.

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#3
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Re:Firmware update failed during power outage
2025-03-28 08:28:40

  @Marlukac 

Hi, 
If the camera does not respond to the reset operation, you can contact your retailer or our local team to check if the camera is under warranty.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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