Hi, I bought 2 days ago the camera. Every 2 second, the video freezes and lags / stutters during live view and playback. 

I have tried the following troubleshooting, issue persist: 

 

- Wi-Fi signal strengh is 53-55 RSSI.

- Tried direct ethernet connection.

- I connected to the same Wi-Fi network, on 4G it's even unwatchable.

- Tried pinging the camera: all tests were <10 ms and no packet lost.

- Network connection is stable, as C320WS works fine. 

- Tried "Compatible mode" instead of "Hardware accelerated".

- Tried without SD card.

- Tried with other SD card.

- Tried on another phone and tablet.

- Camera reboot.

- Factory reset.

- Different plugs.

- Tried disabling all detection modes.

- Tried disabling SD card recording

- Tried another versions of the Tapo app with older apk.

 

Please note that: 

 

- The live view works fine on 720p.

- The downloaded media on computer plays fine.

- I have 320WS that works fine on the same network.

 

I can send videos of the issue in private.

 

Another extremely annoying issue is that when I select 720p, the recording on SD card are still 2K and it still lags during playback view.

There is no way to record 720p on the SD card, because the camera does not register it.

 

I'm within 15 days of returning and getting refunded for this camera for which I'm extremely dissapointed to have purchased.

Please advice for real solution and do not post the usual knowledge based links, because I've checked everything.

 

Also tell if's known issue with the camera and should I return it, or Tapo team is aware if the issue and will solve this with a firmware update.

Considering the last firmware is from August 2024, Tapo doesn't seem to be concerned and in a hurry to solve the issue.

 

Please advice, thanks.