Solution Why can't you access the camera's live feed on the Google Home App?
This Article Applies To:
All Tapo Cameras that connected to Google Home.
Phenomenon Description:
You are unable to view the live feed from your Tapo camera on the Google Home App. Instead, you may see an error message or image like below on the Google Home App.
Why can't you access the camera's live feed on the Google Home App?
The Public Preview in Google Home offers currently in-development features for users who opt into the program.
The features added through this program will often have limited compatibility, require further updates before they are officially supported, or may break due to changes in the feature's implementation during development.
Learn More on Google's Official Support Page: Public Preview for Google Home app - Google Nest Help
The "Access live streams for Works with Google cameras" feature is under the Public Preview program. It's still under development by Google and is not available for all cameras and brands.
Our teams are aware that the feature is currently not available for Tapo Cameras and are in close communication with Google regarding future compatibility.
We appreciate your patience as we await future updates from Google.
More Articles:
What to do if the Tapo app does not show thumbnails of detected events on the SD card video page
How can I store the Tapo camera video recordings on a microSD card
What should I do if I can't view the Tapo camera?
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@ClaudioLR yeah it's clear that the label on the box is false advertising. I think I'll just charge back my C216 purchase with my credit card at this point, promised but not working for 6 months is class action territory
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It's sad really, cause you get the sense they don't give a rats ass about its customers. Maybe they just care about the apple ecosystem, who knows. A three dollar camera from Aliexpress about the size of my pinky works flawlessly with Google home, albeit the picture quality isn't as good as tapo, but hell, at least it works. Tapo just hasn't felt it in their pockets yet so why put in the work to fix it just for some customers that make little difference to them? Money's all that matters to these companies at the end of the day.
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It still works with the older version of Google Home app (version 3.20.1.8). Probably Google changed something in the API for the newer versions and it stopped working. Tapo is waiting Google to fix it but I think they should comply with this change. Google won't do it for them.
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@Revolver Thanksnfor the help, mate. Have a great weekend.
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@Revolver No worries, that’s a super old version. I’m on 4.3.56, and I think the one you mentioned is almost a year old by now. Anyway, thanks for the info! I’m sure it’s exactly as you described. But I have to ask: is it possible that in all these months TAPO hasn't pushed Google to fix this or taken any initiative? Because at this rate, I think it's safe to say they’re never going to fix it
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@Solla-topee In addition to this issue, if i turn on 'voice notifications' in the Google Home app, my google homes now say 'doorbell rang is at the front door' and also notifies me of any motion, person, pet, parcel that it detects. Even if I turn off all motion detection in the tapo app, all the google home's still say if it detects anything which is very annoying. How do I just tell it to notify me when the doorbell is pressed and how do I change what it says on the google home's because 'doorbell rang is at the front door' makes no sense.
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Hi,
If you turn off the "Voice Notification" feature in the Google Home app for your doorbell camera, will the camera still notify you when events are detected? You can also turn off Detection types in the Tapo app > camera's Device Settings > Detection page for a try after disabling the "Voice Notification" option.
Please go to the Google Home App > Automation page to see if there is an entry set to announce 'doorbell rang is at the front door' when someone presses the doorbell. If so, you can change the announcement content in the entry.
Best Regards
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