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Tapo c220 can't access camera outside my wifi

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Tapo c220 can't access camera outside my wifi

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Tapo c220 can't access camera outside my wifi
Tapo c220 can't access camera outside my wifi
2025-04-20 10:52:44 - last edited 2025-05-09 05:52:43
Tags: #Device Connectivity
Model: Tapo C220  
Hardware Version:
Firmware Version:

Camera works fine when I am on my WiFi, but once I leave home there is no streaming and even the tapo care page does not load in the webview.

 

Tried NAT forwarding to port 554. No success.

Tried to change DNS to 8.8.8.8, no success

 

I have Deco mesh network at my home. 

 

I am very surprised that tplink does not integrate seemlessly. Will return if o don't solve it in next few days...

 

Thanks for help

 

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1 Accepted Solution
Re:Tapo c220 can't access camera outside my wifi-Solution
2025-04-21 09:18:57 - last edited 2025-05-09 05:52:43

  @Jjjjjjjjjjjjj 

Hi, 
Is the Tapo camera displayed online on the Tapo app when you are in the outside network, but you can't watch its live feed remotely?
If so, you can refer to the following instructions to troubleshoot.
What should I do if I can't view the Tapo camera?
 

If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Send me (@Solla-topee) the camera's MAC address via a private message.
3. Go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send me the RSSI value.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#5
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4 Reply
Re:Tapo c220 can't access camera outside my wifi
2025-04-20 11:21:25

  @Jjjjjjjjjjjjj 

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#2
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Re:Tapo c220 can't access camera outside my wifi
2025-04-20 11:21:55

  @Jjjjjjjjjjjjj 

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#3
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Re:Tapo c220 can't access camera outside my wifi
2025-04-20 12:17:42

  @Jjjjjjjjjjjjj tested the device and initially it worked, but again stopped working on mobile network. ...

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#4
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Re:Tapo c220 can't access camera outside my wifi-Solution
2025-04-21 09:18:57 - last edited 2025-05-09 05:52:43

  @Jjjjjjjjjjjjj 

Hi, 
Is the Tapo camera displayed online on the Tapo app when you are in the outside network, but you can't watch its live feed remotely?
If so, you can refer to the following instructions to troubleshoot.
What should I do if I can't view the Tapo camera?
 

If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Send me (@Solla-topee) the camera's MAC address via a private message.
3. Go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send me the RSSI value.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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#5
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