Motion Tag Not Visible after Firmware Upgrade
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Motion Tag is no longer visible after firmware upgrade to version 1.3.2, Person Tag is fine.
Motion, Person and Tampering detections are On.
Any solution?
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Hi,
Thank you for providing the video and pictures.
We have a new firmware that may help with the reported phenomenon on the Tapo C520WS V1. Please send me(@Solla-topee) "Forum ID 821176 + camera's MAC address" via a private message if you want to try it.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
For the reported issue, would you please send us a video showing the motion tag is no longer working?
You can upload the video to your cloud server (such as Google Drive), generate a link to download it and send me (@Solla-topee) the link via a private message.
Best Regards
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Hi,
Thank you for providing the video and pictures.
We have a new firmware that may help with the reported phenomenon on the Tapo C520WS V1. Please send me(@Solla-topee) "Forum ID 821176 + camera's MAC address" via a private message if you want to try it.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards
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Received the message to update to firmware 1.3.2 Build 250604 Rel.55030n, tried 3x but apparently the message to update stays even after it restarted. Tried moving something to activate motion tag but still not working, not sure if the firmware was really updated since the message stays.
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Hi,
On the Tapo app > Camera's Device Settings > Device Info page, you can find the camera's firmware version info. In your situation, it should be the firmware is not updated successfully.
Please uninstall the Tapo app and reinstall it to ensure it's up to date > reboot your router > reboot your camera > when the camera is working, try to update the firmware and check if it will successfully update.
Best Regards
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Hi,
You can also try to connect the camera to the router by an ethernet cable, factory reset the camera, and reconfigure it to connect to another Wi-Fi(such as a phone's hotspot Wi-Fi), then check if you can update the firmware successfully.
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Hi,
I've done all this, nothing changed. is there a way to remove the firmware update notification? it's annoying seeing it.
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