@GuzmanB 

Hi, 
Please confirm the following information for the reported phenomenon.

  1. After unplugging the solar panel from the camera, have you plugged in the power adapter?

  2. Please go to the Tapo app > camera's Device Settings > Battery Status page and send us the screenshots of the Battery Level, Battery Usage, and Wake-up Times sections.

  3. Have you tried to press the reset button for 10 seconds to perform a factory reset? Then, reconfigure the camera and check if it will work properly.

Best Regards

  @jeanghis 

Hi,
1. Please confirm and provide the relevant information by referring to this post.
 

2. If an SD card is inserted into the camera, please refer to the following instructions to collect the camera log for analysis.
How to get the log of Tapo Camera
 

Best Regards

  @jeanghis 

Hi,
If you have followed the steps in this post, please send me the test results for further analysis.
Best Regards

  @jeanghis 

Hi,
Thank you for providing the camera log. Based on the log, we found that the camera's performance was normal over the past week. First, the camera was charging normally at certain times during this week (if the camera was always connected to the solar panel, it means the solar panel works fine). Second, the average daily wake-up time for your camera is around 7 minutes, so the power consumption is not high. Given that the camera was charging, it's normal for the battery to remain at 100%.

You can keep monitoring if the camera is working fine.
Best Regards

  @jeanghis 

Hi,
We cannot access the emails you exchanged with the French local support, and we do not recommend sharing email correspondence in the community. However, you are welcome to share the phenomenon you encountered and the solutions you found.
Best Regards