This Smart device can only controlled locally error
Sir I have Tapo wifi camera Tapo c320WS, when I connect to camera with Jio air router, connection failed error occurred - error was that this smart devices can only control locally.. please try to change router dns server and try again... Sir please help me , I was talked with jio customer care but they are said that jio side no issue in router... Please help I was called tapo customer care no still problem pending.. please help.. I think problem in tapo app new updated version..
Please help no one is supporting. .
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Hi,
Typically, you can refer to the following instructions to troubleshoot if you can control the camera only in the local network.
What to do if I can't control my Tapo cameras on the Tapo app?
You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. If yes, you can't control the camera remotely when it's connected to the router, which may be caused by the router's settings.
Best Regards
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Hi,
Typically, you can refer to the following instructions to troubleshoot if you can control the camera only in the local network.
What to do if I can't control my Tapo cameras on the Tapo app?
You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. If yes, you can't control the camera remotely when it's connected to the router, which may be caused by the router's settings.
Best Regards
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Hi,
Thank you for the information provided through private message. If your router support insists that the router has no issue, please try the following step to compare.
1) Enable a hotspot Wi-Fi on your phone
2) Factory reset the camera, configure it with another phone, and connect it to the hotspot Wi-Fi.
How to set up the Tapo camera
3) Then, check if you can control the camera remotely.
Best Regards
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Sir I have Tapo wifi camera Tapo c320WS, when I connect to camera with Jio air router, connection failed error occurred - error was that this smart devices can only control locally.. please try to change router dns server and try again... Sir please help me , I was talked with jio customer care but they are said that jio side no issue in router... Please help I was called tapo customer care no still problem pending.. please help.. I think problem in tapo app new updated version..
I also tried with mobile hotspot but same error this smart device can only controlled locally...
Model -TAPO C320WS
Hardware Version: 2.0
Firmware version.
1.3.5
Please help
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Hi,
1. Thank you for providing the information. We suggest removing the camera's MAC address from the thread.
2. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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