Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN

Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN

126 Reply
Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
Friday

  @Guizz 

Hi, welcome to the community.

Can you consistently reproduce this issue?

Please also refer to this link to help me submit the Deco App log here:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

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#128
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Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
Friday - last edited Friday

  @David-TP 

Hey David, yes, I can reproduce the issue consistently.

I have submitted the log as instructed in the link you sent and it generated the ticket TP20260123003770.

Thank you for your help!

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#129
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Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
Saturday

  @David-TP 

Hi David, the ticket I opened was closed by the agent informing me that I should downgrade the firmware to fix the issue.

Hopefully there's another way for you to help me, since downgrading the firmware wouldn't accomplish anything especially considering the older firmware doesn't even have channel selecition.

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#130
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Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
Yesterday
That seems a bit counter intuitive as the notes say that it can't be downgraded directly to the previous version? Unless support provided directions on how to do it.
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#131
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Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
Yesterday

  @whatisk 

They sent instructions that said to use the web interface to upload the older firmware. It was a Brazilian support agent, I sent a negative feedback stating that downgrading wouldn't fix my issue.

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#132
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Re:Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN
13 hours ago

  @Guizz Hi, thank you very much for the update.

I'd like to follow up on your case via email and ask the senior engineer for further assistance.

Please check whether you've received my email.

Best regards.

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#133
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