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C560WS H.264

C560WS H.264

C560WS H.264
C560WS H.264
2025-12-05 22:33:58 - last edited 2025-12-10 05:09:32
Tags: #Firmware #ONVIF/RTSP
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.0.14

Hi

 

I recently purchased a Tapo C560WS after checking the Video Compression specifications for this device on your website, Specifications - Tapo C560WS.

 

The specifications state the camera supports H.264, however the high definition stream from the camera uses H.265 and I can find no option to change this.

 

Please advise how I can change the compression of this stream to use H.264.

 

Thanks

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#1
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1 Accepted Solution
Re:C560WS H.264-Solution
2025-12-08 08:43:03 - last edited 2025-12-10 05:09:32

  @Gaz105 

Hi, 
For the reported phenomenon, we suggest contacting support.forum@tp-link.com with the following information for further assistance.


Subject: [Forum Escalation] [ID 850540] Change Video Compression to H.264
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/850540, and the URL link to your original post [User Provided].
Model & Version: [User Provided]
Description: [User Provided]
  1. The phenomenon you encountered.
  2. The MAC address of your camera.
  3. Others (such as the third-party RTSP/ONVIF app you used if there is one).

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
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  0  
#2
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2 Reply
Re:C560WS H.264-Solution
2025-12-08 08:43:03 - last edited 2025-12-10 05:09:32

  @Gaz105 

Hi, 
For the reported phenomenon, we suggest contacting support.forum@tp-link.com with the following information for further assistance.


Subject: [Forum Escalation] [ID 850540] Change Video Compression to H.264
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/850540, and the URL link to your original post [User Provided].
Model & Version: [User Provided]
Description: [User Provided]
  1. The phenomenon you encountered.
  2. The MAC address of your camera.
  3. Others (such as the third-party RTSP/ONVIF app you used if there is one).

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
  0  
  0  
#2
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Re:C560WS H.264
2025-12-10 05:09:23

  @Gaz105 

 

I contacted support as requested and my issue is now resolved.

 

Beta firware has been pushed to my camera and stream is now using H.264 as expected.

 

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#3
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