D210 Doorbell not waking/detecting unless in app doorbell view

D210 Doorbell not waking/detecting unless in app doorbell view

D210 Doorbell not waking/detecting unless in app doorbell view
D210 Doorbell not waking/detecting unless in app doorbell view
Wednesday
Model: Tapo D210  
Hardware Version: V1
Firmware Version: V1.1

have set up as per instructions and troubleshooting. 

Doorbell only wakes, records and notifies when within the tapo app and viewing the doorbell camera. All other times nothing (but for doorbell ring and record when pressed).

 

Android settings

Notifications on as pop up and alert (for all 3 categories) with sound and vibrate.

Tapo app locked open.

Tapo app aways on top.

One U1 8, Android version 16

 

Tapo settings

Detection zones set for motion and person.

Wake Up Settings = Event Detected

Rich Notificatons = On

Activity Notifications = On

Firmware up to date

Using Tapo Care free trial (ends today), about to insert microSD.

 

Any magic hidden settings or known issues please, still within return period.

 

 

 

 

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1 Reply
Re:D210 Doorbell not waking/detecting unless in app doorbell view
Thursday

  @PurpleHelen 

Hi, 
The following instructions will help you: Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
Best Regards

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