Tapo c520ws move wrong or toward wall when detect person

Tapo c520ws move wrong or toward wall when detect person

Tapo c520ws move wrong or toward wall when detect person
Tapo c520ws move wrong or toward wall when detect person
a week ago
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.2.3
 
tapo c520ws follows jerky movements or nd faces wall, when a person is detected
Model:  Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.2.3

I have my camera with following detections settings on TAPO app: 

  • Motion detection ON
  • Person detection ON
  • Pet detection: OFF
  • Vehicle detection: ON
  • Line crossing detection: ON
  • Camera tampering detection: ON
  • Patron model : OFF

 

After last firmware update. 1.2.3

 

For the above settings, I have sensitivity set as 1. However, even with the above mentioned settings, once camera detects a movement/person sometime it either pans to wall or abruptly starts fast pan movements. In either case, movement/person video is clearly captured and having the main use of having camera is nullified. 

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Re:Tapo c520ws move wrong or toward wall when detect person
Wednesday

  @MElnaggar 

Hi,
Typically, if the tracking feature is enabled on the Tapo C520WS, after tracking an event, the camera will return to the position it started tracking the event if no new event is detected for 30 seconds. For the reported phenomenon, please try enabling the continuous recording feature on the camera, then send us videos showing that the camera pans to the wall or starts fast pan events after detecting events for further analysis.
  1) You can refer to the following instructions to set up the storage settings: How can I store the Tapo camera video recordings on a microSD card 
  2) After you download the requested videos from the SD card, please upload them to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
 

How often does the reported phenomenon occur, such as it happens in every tracking, or it happens once in X times tracking?

 

Best Regards

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