@Kika89 Hi, What's the model number and hardware version of your Tapo camera? You can refer to the instructions below to troubleshoot if you fail to set up your camera. If you have other questions,...

@Abi13 Hi, If someone speaks in front of the camera, but the live view page and video recordings in the Tapo app have no sound, it may be that the camera's microphone has an issue. Please ensure...

@AnybodyCH Hi, Typically, you can refer to the following instructions to troubleshoot if you fail to set up your camera. What should I do if I fail to configure Tapo Camera? For the reported...

@Tonybell Hi, You can try the following steps and check whether the camera will work. 1. Turn on the camera, wait for two minutes, and press and hold the reset button on the camera for 10 seconds to...

@Mimik Hi, Usually, when the camera works in Night mode, you will see a black-and-white live view page in the Tapo app. Would you please send us a screenshot of your camera's live view page showing...

@Hitesh111 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter...