@Rahul_M Hi, Please confirm the following information for the reported phenomena. 1. Would you please send us a video showing the weird and moderately loud whirring noise that comes when the camera...

@Kelmi Hi, Your use case can be achieved with the following settings. 1. On the camera's Device Settings > Detection page, enable Person Detection only. 2. On the camera's Live View page, select Auto...

@PaRi53 Hi， We recommend using the original power adapter and cord included with the camera to power it on. We can't guarantee that the camera will work with electric wires. Please note that damaging...

@dococt Hi， Typically, updating the Tapo C225 V1's firmware to version 1.1.3 won't cause the SD card to be formatted. It's currently hard to determine the cause of the reported phenomenon. You may...

@CableWhisperer Hi， Please provide the following information regarding the reported phenomenon. 1. On the camera's Device Settings > Advanced Settings page, please enable UPnP for a try if this...

@Billy_Clark Hi, Do you want to view separate detection video clips saved to an SD card outside of the Tapo app, such as on a PC, and have the detection video clips' names be the time they were...