Large deployment of HS210, HS220 randomly turns on and then quickly off
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Large deployment of HS210, HS220 randomly turns on and then quickly off
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have a large setup (over 30) HS210 and HS220 switches / dimmers installed. They are all correctly installed by a professional electrician.
Since day one, I have two issues with the switches and dimmers :
1 - On three-way setups, some random times per day, some switches turn on and then back off within 1 second with no action on my part. It is like the switch is rebooting and deciding to turn on the lights for no reason. I am not 100% sure but I think I've seen non-three-way switches do this also.
2- Almost all switches are disconnecting from WiFi from time to time and they don't reconnect by themselves. They stay on the Red Wifi Logo and I have to hit the reset button for them to connect again. It is really frustrating because A) I have a TP-Link Deco P9 mesh wifi setup, so same maker... and B) I don't understand why the switches don't reset by themselves and connect back...
Apart from that we like the switches and dimmers.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Good day,
Could you please check if the neutral wires on the smart switches are properly connected;
Then please refer to the following information for more clues:
1. if you are on the HS220 V2, please update the firmware to the latest one;
2. if there is any Home assistant/ Home Bridge in the network, please have a look at this link: https://community.tp-link.com/us/home/forum/topic/240976
While neither of them suits your case, and the HS200/HS220 still kept turning on/off randomly, please send me a private message for further assistance.
Thank you very much for your understanding and support.
- Copy Link
- Report Inappropriate Content
@Gordon_Ramsay Hello everyone,
Recently, we have some Beta firmware for the smart plug/ switch auto-reboot issue but only for certain models and version, please kindly check from this thread:
https://community.tp-link.com/en/home/forum/topic/235006?page=1
Please feel free to let us know if the Beta works for you or not, many thanks.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 3264
Replies: 12
Voters 0
No one has voted for it yet.