Date and Time does not update

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Date and Time does not update
Date and Time does not update
2020-09-28 17:08:37 - last edited 2021-07-08 06:52:18
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.14

Hi

 

I have installed and set up my Tapo C200 sucessfully. I am now able to see image and record video.

But the date and time still wrong past 5 days of installation.

 

My router is updated with right date and time. Also I am able to ping few NTP servers. But camera date time is not updated.

 

I already also set my timezone properly to UTC +2.

 

I figured out that every time I reset the camera date and time is set up like 2020-07-20 01:00:00.

 

 

I would like to find out a work around because it is making my cam records wrongly.

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#1
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1 Accepted Solution
Re:Date and Time does not update-Solution
2021-07-08 06:52:11 - last edited 2021-07-08 06:52:51

Update 2021-7-8 

 

For customers who met similar issue, here is a related thread providing some troubleshooting tips for Camera Time issue:

[Troubleshooting] Tapo Camera Shows Wrong Date and Time
https://community.tp-link.com/en/smart-home/forum/topic/269202

 

Please let us know if that works for you and feel free to leave your comments there.

Best regards. 

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Re:Date and Time does not update
2020-09-29 06:30:33 - last edited 2021-07-08 06:46:31

@Muhamad 

Good day.

Thank you very much for your time and patience.

Have you tried to temporary choose the wrong time zone, then get back to the previous time?

Can I have a picture of the wrong timestamp of the live view on the Tapo APP?

And what is the time difference between the camera and the real time?

Have you tried to update the version of the Tapo APP?

Thanks  a lot.

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Re:Date and Time does not update
2020-09-29 13:44:47

@Brook Hi brook here is the screenshot from the app, the difference is -7 hours and 28 minutes,the app is up to date.

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Re:Date and Time does not update
2020-10-03 17:42:40

@Brook Any update??

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#4
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Re:Date and Time does not update
2020-10-06 18:25:01
Try to use Onvif Device Manager. It´s a nice tool to work around the problem .
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#5
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Re:Date and Time does not update
2020-11-30 17:04:10

@Brook any help please !!!

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#6
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Re:Date and Time does not update
2020-12-03 07:25:56

@Muhamad 

Good day,

Sorry for the delay.

Have you tried to  switch to another time zone and change it back to see if the time would be corrected?

Are you able to remotely control the camera over 3/4G?

Could you please check if the laptop connected to the same network could sync the correct time?

----how to sync the time on windows 10:

        Step 1: Tap the Windows key + I button simultaneously on the keyboard to launch the Windows Settings menu.

        Step 2: Select 'Time & Language'.

        Step 3: In the 'Date & Time' section, navigate to scroll down to the 'Synchronize your clock' sub-section and tap the 'Sync now' button.

Later I would like to follow up on your case via email and please have a check of your message box later.

 

Thank you very much.

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#7
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Re:Date and Time does not update-Solution
2021-07-08 06:52:11 - last edited 2021-07-08 06:52:51

Update 2021-7-8 

 

For customers who met similar issue, here is a related thread providing some troubleshooting tips for Camera Time issue:

[Troubleshooting] Tapo Camera Shows Wrong Date and Time
https://community.tp-link.com/en/smart-home/forum/topic/269202

 

Please let us know if that works for you and feel free to leave your comments there.

Best regards. 

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#8
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