Tapo c310 not.working after firmware updatw

Tapo c310 not.working after firmware updatw
Tapo c310 not.working after firmware updatw
2021-03-02 12:45:51 - last edited 2021-10-29 03:42:52
Model: Tapo C310
Hardware Version: V1
Firmware Version:

TAPO C310 was set up successfully and stopped working after firmware update. Not responsive to hard reset, no voice command, led light and night lights are all in solid red light. What to do to revert back to older firmware version?

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#1
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1 Accepted Solution
Re:Tapo c310 not.working after firmware updatw-Solution
2021-10-29 03:42:30 - last edited 2021-10-29 03:45:28

@JAMBEBVBA @CJ13 @Adam111 

Hello everyone, 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If factory reset does not help, it should be a hardware failure,  please contact the retailer or local support to check device warranty.

When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2.  Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster. 

 

*   I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*

 

 

 

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#15
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Re:Tapo c310 not.working after firmware updatw
2021-03-03 11:22:38

@Jjjesie Hello, 

Thank you for your feedback, may I know was there any power outage during firmware upgrade or did any Error pops up when you do firmware upgrade?

Please try factory reset again: 

While the camera is powered on, tilt the camera lens up, then press and hold the RESET button for at least 5 seconds until the LED blinks red. The camera will reset and reboot.

If no voice from camera say " reset"  please check if Tapo Camera is broadcasting WiFi or not. 

 

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#2
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Re:Tapo c310 not.working after firmware updatw
2021-03-03 13:24:12 - last edited 2021-03-03 13:24:38

Yes, apparently power stopped during firmware update. I followed your instructions to reset and reboot but no response🥺

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#3
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Re:Tapo c310 not.working after firmware updatw
2021-03-05 11:10:12

@Jjjesie Hi there, 

Sorry to hear about what happened, from your description the camera got a hardware failure due to the power interruption during firmware update.

As far as I know this kind of power outage will void the device warranty, but you could contact retailer or local support first to check device warranty. 

Thank you for your understanding ~

 

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#4
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Re:Tapo c310 not.working after firmware updatw
2021-07-26 23:59:44

@Solla-topee 

yeah i dont think everyone has had a power outage as ive also had the same issue after the update and now the camera doesnt work, too good to be true at that price, looks like tp link have alot of refunds/product recalls maybe

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#5
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Re:Tapo c310 not.working after firmware updatw
2021-09-02 08:44:39

@Solla-topee 

 

Hi please send me software and firmware for manual update. Thank you.

 

 

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#7
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Re:Tapo c310 not.working after firmware updatw
2021-10-20 01:22:28

 

Solla-topee wrote

@SyedKazmi  Hello, 

Thank you for your feedback, I sent a firmware for Tapo C310 V1, please  try to manually upgrade the firmware for camera and see if that helps. 

Hello @Solla-topee  @SyedKazmi same issue with c310 pls share the manual update file to me, this cam is not working after update

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#8
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Re:Tapo c310 not.working after firmware updatw
2021-10-24 14:20:00

Hello,

 

Same issue after firmware update. Please send me the firmware File a procedure to follow as well. 

 

Thanks

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#10
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Re:Tapo c310 not.working after firmware updatw
2021-10-26 19:39:19

@Solla-topee I also require this update manually please

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#12
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Re:Tapo c310 not.working after firmware updatw
2021-10-28 13:36:36

I also would like to request this firmware update for recovery,

 

same problem with one C310 EU/1.0

 

Do not even know this was after a firmware update, the customer came back with it and it has same problem, he has a second C310 thats still working fine, so doubt it was power outage during firmware update.

 

 

thank you for sending the file,

 

 

Hans

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#13
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Re:Tapo c310 not.working after firmware updatw
2021-10-28 18:53:54

@JAMBEBVBA  hi, I am having exactly the same issue, solid red light after software update, won't respond to factory reset. Could you please send me the manual update. 

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#14
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