Camera is non visible on the cloud

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Camera is non visible on the cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera is non visible on the cloud
Camera is non visible on the cloud
2021-07-09 14:04:36
Model: NC200  
Hardware Version: V1
Firmware Version: 1.1.11

The camera it's OK.

 

Everything work by the app bat I can't see the camera on the cloud.

 

Any suggest ?

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Re:Camera is non visible on the cloud
2021-07-12 05:42:55

@Massimo-PC Hello, 

 

Here is a related FAQ to view NC  camera via Web page or https://www.tplinkcloud.com, please give it a try: 

How to view the Camera?

https://www.tp-link.com/support/faq/819/

 

If your phone disconnect from house network and using mobile data, can you view camera on tpCamera app? For '  I can't see the camera on the cloud' can you provide some details?

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Camera is non visible on the cloud
2021-07-12 08:53:36
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Re:Camera is non visible on the cloud
2021-07-13 07:22:24 - last edited 2021-07-13 07:22:54

@Massimo-PC 

May I know double-check the model number of your camera, is it Tapo C200 or NC200 ? 

(Tapo C200 )  https://www.tp-link.com/home-networking/cloud-camera/tapo-c200/

(NC200 )   https://www.tp-link.com/home-networking/cloud-camera/nc200/

 

As Tapo camera does not have a cloud website to watch Live view like older NC camera series, but tapo camera support ONVIF protocol and RTSP streaming.

You could consider some third party softwares like iSpy to view camera:  
How can I play an RTSP live stream of my Tapo camera:
https://www.tp-link.com/support/faq/2680/


One forum customer shared a Google extension to live stream Tapo camera using web browser, you may also give it a try: 
https://community.tp-link.com/en/smart-home/forum/topic/261930

 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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