Issues with TAPO C200

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Issues with TAPO C200

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Fede77

2021-11-18 17:58:16

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Registered: 2021-11-18

Issues with TAPO C200

2021-11-18 17:58:16

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.1.11

Hi all

I have 3 TAPO C200 cameras installed in my house and since yesterday I can see the cameras in the APP only if I'm connected with my WI-FI in the house. If I open the APP when I'm outside the house with 4G looks like the cameras are offline........!

I have an Iphone Xs - IOS 15.1

the cameras HARDWARE is HW 1.0 – firmware 1.1.11

in the iphone setting I have enabled the use of local newtwork

please help me..it has no sense I cannot see the cameras when I'm not in the house

thanks!

fede77

1 Reply

Solla-topee

2021-11-30 14:36:02 - last edited 2021-11-30 14:37:33

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Registered: 2020-05-19

Re:Issues with TAPO C200

2021-11-30 14:36:02 - last edited 2021-11-30 14:37:33

@Fede77

Sorry for the late reply. If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable when phone is on mobile data, you could try some suggestions here:

Reboot camera
Try a different non-local network and see if it's related to certain 4G service provider
Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Make sure camera is connected to router directly, not through other AP or Range extenders

If the same problem, may I know the model of your router and your network topology? Please help collect the log of camera and share with us ,thanks~
How to get the logs of Tapo Camera

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Issues with TAPO C200

Issues with TAPO C200

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