HS100 stopped working, LED functions but doesnt click

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HS100 stopped working, LED functions but doesnt click

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100 stopped working, LED functions but doesnt click
HS100 stopped working, LED functions but doesnt click
2021-11-30 18:08:40
Model: HS100  
Hardware Version: V2
Firmware Version: 1.5.10

1 of my HS100 plugs has stopped working...

 

I have several HS100 smart plugs, but 1 has decided to play up.  It no longer clicks when physically or manually pressed or controlled from the app so it wont provide power & turn on/off, however the LED turns off/on.

 

I have tried troubleshooting steps, swapped sockets, reset etc.. 

 

Can anyone help please? 🙏🏼

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Re:HS100 stopped working, LED functions but doesnt click
2021-12-01 01:56:25

Hi @Snoop_Rob 

Please try a factory reset smart plug by pressing 'settings' button.

If manually press power button to turn / off, could it control light? If not, it should be faulty, and it is recommended to contact retailer or local support with SN and receipt to check device warranty.  

 

 

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