Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Cameras > C200 not wide screen in HQ

< Tapo Smart Cameras

C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PhillN01

LV1

2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2022-01-06

C200 not wide screen in HQ

2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.1.16

For some time now, when you switch to HQ, the screen goes to 4.3 on the APP, in LQ its 16.9 format. Surley 1080P is aspect Ratio is 1920 x 1080, but the screen jumps to 4:3 when switching to HQ. Im using an Iphone, the firmware is uptodate, Hardware is V1, Does anyone have any ideas?

1 Accepted Solution

Solla-topee

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Posts: 11378

Helpful: 1796

Solutions: 1300

Stories: 8

Registered: 2020-05-19

Re:C200 not wide screen in HQ-Solution

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01

Thank you for the photos!

Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

2 Reply

Solla-topee

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Posts: 11378

Helpful: 1796

Solutions: 1300

Stories: 8

Registered: 2020-05-19

Re:C200 not wide screen in HQ-Solution

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01

Thank you for the photos!

Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Information

Helpful: 0

Replies: 2

C200 not wide screen in HQ

C200 not wide screen in HQ

Information

Voters 0

Tags