C200 not wide screen in HQ
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C200 not wide screen in HQ
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2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55
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C200 not wide screen in HQ
2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55
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For some time now, when you switch to HQ, the screen goes to 4.3 on the APP, in LQ its 16.9 format. Surley 1080P is aspect Ratio is 1920 x 1080, but the screen jumps to 4:3 when switching to HQ. Im using an Iphone, the firmware is uptodate, Hardware is V1, Does anyone have any ideas?
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2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55
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Re:C200 not wide screen in HQ-Solution
2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55
Hello @PhillN01
Thank you for the photos!
- Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
- Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55
Posts: 13109
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Re:C200 not wide screen in HQ-Solution
2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55
Hello @PhillN01
Thank you for the photos!
- Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
- Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:C200 not wide screen in HQ
2022-01-07 02:08:49
@Solla-topee I only use the App on the phone. I will try a reset this afternoon and report back, this is happening on both my cameras.
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2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55
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