C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C200 not wide screen in HQ
C200 not wide screen in HQ
2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.16

For some time now, when you switch to HQ, the screen goes to 4.3 on the APP, in LQ its 16.9 format. Surley 1080P is aspect Ratio is 1920 x 1080, but the screen jumps to 4:3 when switching to HQ. Im using an Iphone, the firmware is uptodate, Hardware is V1, Does anyone have any ideas?

  0      
  0      
#1
Options
1 Accepted Solution
Re:C200 not wide screen in HQ-Solution
2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01 

 

Thank you for the photos!

 

  1. Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
  2. Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

 

 

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:C200 not wide screen in HQ-Solution
2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01 

 

Thank you for the photos!

 

  1. Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
  2. Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

 

 

Recommended Solution
  0  
  0  
#2
Options
Re:C200 not wide screen in HQ
2022-01-07 02:08:49

@Solla-topee I only use the App on the phone. I will try a reset this afternoon and report back, this is happening on both my cameras.

  1  
  1  
#3
Options