Intrusion zones

Intrusion zones
Intrusion zones
2022-03-18 21:46:51 - last edited 2022-03-21 01:07:25
Model: Tapo C310
Hardware Version: V2
Firmware Version: 1.1.13

Why does the intrusion zones reset themselves when switch from "Away to Home, then back to Away". Having to re-zone the areas every time i go into Away mode

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#1
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Re:Intrusion zones
2022-03-21 06:43:04

Hello  @Macky_77 

Away mode Activity zone set up should stay the same when you switch from Home back to Away mode

Please confirm tapo APP is up to date in APP store or Google Play,

 

Can I know the model of phone and its OS, and the Tapo APP version? Can you take some photos or a short video showing the issue? You could share the video shared link with us via private message. Thank you. 

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#2
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Re:Intrusion zones
2022-03-22 03:41:36 - last edited 2022-03-22 06:41:13

  @Macky_77 Hi Macky, thank you for more case details shared via pm. You could upload the video to Google drive or One drive and share the video link.Created a support email to look into that further, kindly check your inbox for TKID220322687

 

We would like to check if the issue is reproduced on our side, can you test as blow

If only leave Area Intrusion ON &  turn off other options in Motion Detection, will Actizity Zone change
If only leave Line Crossing ON&  turn off other options in Motion Detection,is there any issue


 

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#3
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