Tapo.P100 and Alexa enable Tapo skill

Tapo.P100 and Alexa enable Tapo skill

Tapo.P100 and Alexa enable Tapo skill
Tapo.P100 and Alexa enable Tapo skill
2022-04-02 02:51:30 - last edited 2022-08-16 06:03:47
Model: Tapo P100  
Hardware Version:
Firmware Version:

Why i cannot connect Alexa to Tapo. After i provided my Tapo Credentials an error message appears:

 

We were unable to link Tapo at this time.

Please try again later.

  0      
  0      
#1
Options
1 Accepted Solution
Re:Tapo.P100 and Alexa enable Tapo skill-Solution
2022-08-16 06:03:42 - last edited 2022-08-16 06:03:55

Hello everyone, 

 

We made a troubleshooting guide for failing to enable Tapo Skill in Alexa app, please try some suggestion here. 

[Solution] What to do if you fail to enable the Tapo Skill in Alexa APP?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
Recommended Solution
  0  
  0  
#7
Options
5 Reply
Re:Tapo.P100 and Alexa enable Tapo skill
2022-04-06 01:56:05 - last edited 2022-04-27 10:39:37

 Hello  @vanQ 

When the error occurs, confirm phone has good internet status, connect to home wifi network, or using mobile data .

Turn off VPNon the phone if there is any. 

If ' Alexa' failed to authorize the tp-link account, here are some tips to give it try: 

What should I do if I cannot make Tapo smart devices (smart plug, smart camera, smart lighting) work with Alexa or Google Home

You could also try a different phone to authorize the account. 

Try to enableTapo Skill from Amazon web page  https://alexa.amazon.com

If the concern persists despite the above step, can I have a photo of error message, your TP-Link ID ( please share via private message) 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
  0  
  0  
#2
Options
Re:Tapo.P100 and Alexa enable Tapo skill
2022-04-11 11:21:10
Thank you. Was able to connect alexa already the other way around via Tapo App instead of amazon alexa app. There waa an option to add 3rd party device on Tapo app and it works by logging in alexa credentials
  0  
  0  
#3
Options
Re:Tapo.P100 and Alexa enable Tapo skill
2022-04-27 04:25:45

@Solla-topee 

 

 Its not working now. I tried to unlink and link again via Tapo 3rd party devices. I got stuck after clicking on link button

 

  0  
  0  
#5
Options
Re:Tapo.P100 and Alexa enable Tapo skill
2022-04-27 10:43:10 - last edited 2022-04-27 10:44:21

  Hello @vanQ 

 

Try to enableTapo Skill from Amazon web page  https://alexa.amazon.com

Try a different mobile device if you have , ensure that device has internet

Confirm Tapo APP is up to date

 

If possible, can I have take a video of the issue and share the video link here, can I know 1) Tapo APP/ Alexa APP version. 

2) Model of phone and its Andriod or IOS version 3) please share MAC address of your tapo device by private message. Thank you. 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
  0  
  0  
#6
Options
Re:Tapo.P100 and Alexa enable Tapo skill-Solution
2022-08-16 06:03:42 - last edited 2022-08-16 06:03:55

Hello everyone, 

 

We made a troubleshooting guide for failing to enable Tapo Skill in Alexa app, please try some suggestion here. 

[Solution] What to do if you fail to enable the Tapo Skill in Alexa APP?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
Recommended Solution
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 431

Replies: 6

Related Articles