Tapo c310 smart actions problem

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Tapo c310 smart actions problem

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Tapo c310 smart actions problem
Tapo c310 smart actions problem
2022-07-04 14:11:14
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.0

Hey !

 

does it work for you to control the tapo p100 socket with tapo c310 motion detection?

 

for me nothing happens when motion is detected and I have tried resetting both camera and socket and gone through the settings as many times as possible

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#1
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9 Reply
Re:Tapo c310 smart actions problem
2022-07-05 00:48:47 - last edited 2022-07-05 01:18:44

  @Markus11 

Please confirm device firmware and Tapo app are both up to date

Confirm smart devices are Online and you can access them remotely when phone connected to 

If camera does not detection a motion,double check camera motion detection settings 

When use Tapo camera sense a motion, double check if motion has triggered (enabled Alarm for camera and Alarm will go off when it detect a motion )


Can you help confirm some details if smart action does not work properly: 
1. the photos of the smart action settings
2. phenomena and the time  : e.g. camera sense a motion at 8AM UTC+4,  but bed light stays off

3. Model of your phone and its Andriod or IOS version

Tapo APP version
4. the model of devices and its Mac address. ( please share MAC to us via private message)  

5. try to reproduce the issue and help collect the camera log 

 How to Get the Log of Tapo Camera

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#2
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Re:Tapo c310 smart actions problem
2022-07-07 00:54:47 - last edited 2022-07-07 01:09:29

Hello   @Markus11 

After your feedback, we tested Tapo C310 and the Tapo P110 plug in the lab and the smart action work as it should. 

 

From the email you registered the community, 3* Tapo Cameras are Offline and one of them is online right now. 

Please ensure you could access the camera remotely when phone is not on home Wi-Fi network.

  • If not, try to reboot camera from the APP and see if camera can be accessible when phone is on mobile data or non-local wifi. 

Or factory reset and reinstall the camera in the APP. 

 

If you could access camera when phone is on mobile data but concern persists,  kindly help  to provide the above information and we'd like to look into that further. 

 

 

 

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#3
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Re:Tapo c310 smart actions problem
2022-07-15 06:21:01

  @Solla-topee 

 

Hey ! I have checked all the settings again today and the cameras only activate my p100 socket via smart actions if I have activity notification activated. have tried with all my cameras both motion detection and AI detection.

 

 

Markus

 

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#4
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Re:Tapo c310 smart actions problem
2022-07-15 07:27:30

  Hello @Markus11 

Thank you for more test and reply here, we tested with Activity Notification turned off, the automation between Tapo C310 and Tapo P110 still works.  

With activity notification off, you could check Automation page, at the bottom there is History and see if there is any log. 

 

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#5
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Re:Tapo c310 smart actions problem
2022-07-15 07:35:08
Hmmm very strange... in my activity log for smart actions nothing is displayed and nothing works when I have not activity notification activated. you use tapo p110 I see, I use tapo p100. could it be wrong there?
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#6
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Re:Tapo c310 smart actions problem
2022-07-15 08:09:28

  Hello @Markus11 

I will check if there is any P100 and test later. Can you also try to reproduce the problem and help provide some information as in #2  here  if this can not be reproduced we need some other details for troubleshooting, thank you for your understanding. 

 

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#7
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Re:Tapo c310 smart actions problem
2022-07-15 14:35:22

  @Solla-topee 

 

Hey ! here is my info from my tapo p100:

hardware: 1.20.0

firmware: 1.4.10. Build 20211104. Rel.35882

 

the problem must be the smartplug 

 

 

Markus 

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#8
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Re:Tapo c310 smart actions problem
2022-07-16 16:41:03

  @Solla-topee 

 

Hello again !

how are you doing with p100? have found lots of people who have problems with their p100 sockets and it seems that the sockets do not update their firmware as they should. as I understand it, there should be newer firmware for p100 than version 1.4.10 but I get the message that I have the latest.

 

the problem seems to lie with you and your outlets.

 

Markus

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#9
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Re:Tapo c310 smart actions problem
2022-08-02 03:50:31 - last edited 2022-08-02 05:33:12

 Hello  @Markus11 

Sorry for the late reply, if smart action works fine with Activity Notification ON, you could keep this option ON as the workaround. 

If you do not receive notifications, turn off the Notification permission on the phone for Tapo app. 

Unfortunately I wasn't able to find a P100 for test , if the workaround does not work we'd like to confirm some case details and follow up your case through support email TKID220801850, please check your email inbox , thank you.

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#10
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