Deco APP Release Note

Deco APP Release Note

253 Reply
Re:Deco APP 3.0
2022-11-02 03:16:55 - last edited 2022-11-16 02:25:00

Update: Billy_Tan and HuskerBH, I am sorry and Billy is right, Data usage/traffic needs to be subscribed in the HomeShield.

 

 

Billy_Tan, As for the connection type on the Deco App, It should be fixed on the latest APP version already, and I have consulted with the engineer and he tends to think it might also be related to the software of Deco. Could you please also help me summit the APP log per link:https://community.tp-link.com/en/home/forum/topic/581574?replyId=1132466

 

Thank you very much.

Best regards.

 

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#150
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Re:Deco APP 3.0
2022-11-03 02:12:49

David-TP wrote

  @Billy_Tan HuskerBH, Hi, for HomeShield modes, the Online Usage data in the Monthly Reports is based on parental control profiles and you might need to add the devices into parental control first. It does not need a subscription.

 

 

Billy_Tan, As for the connection type on the Deco App, It should be fixed on the latest APP version already, and I have consulted with the engineer and he tends to think it might also be related to the software of Deco. Could you please also help me summit the APP log per link:https://community.tp-link.com/en/home/forum/topic/581574?replyId=1132466

 

Thank you very much.

Best regards.

 

Hi  @David-TP ,

 

I have solved the issue above with full reset of both my Deco X20. 

 

Regards,

 

 

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#151
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Re:Deco APP 3.0
2022-11-03 02:26:13 - last edited 2022-11-03 02:31:32

  @Billy_Tan Thank you for the good news! The senior engineers are also able to reproduce the same issue on our side and hope they could locate something and optimize it later.

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#152
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Re:Deco APP 3.0
2022-11-04 06:19:32

Hi  @David-TP 

 

i don't think the view network usage by device is available. Previous version of Deco App, we can see which device consume how much on bandwidth at certain range of time.

On Deco App 3.0, even when we categorize the device in to profile, when we dive into the profile, you can only view only time for current day, if you choose different day, it will prompt you to Upgrade to Pro, choosing Week and Month view also prompt you to HomeShield Pro. The default view when we click on particular profile, only show Top Visited website, nothing else.

 

Please advice on how to view the bandwidth usege of each device that connected to Deco.

 

Regards,

 

 

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#153
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Re:Deco APP 3.0
2022-11-04 11:45:20

Hi Guys,

the new Deco app is great, nice job the new GUI is very smooth and more effective.

However i don't know why there are always eight type of device, on our house's there are connected, not only smartphone tablet pc print, maybe can have a Smart TV, Console gaming, Chromecast/FireTV. Maybe in future update can be replace the "Entertainment" Type in more Type Device?

Thank You

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#154
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Re:Deco APP 3.0
2022-11-04 12:11:43

  @David-TP

 

I have a Deco M3W in my garage which 3 cameras connect to and can be viewed on mobile phone but the new App says that no devices are connected.

 

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#155
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Re:Deco APP 3.0
2022-11-05 10:54:12

  @Lexivienna I'm also facing the same issue like you. Deco app keeps failing to connect to the network. Some error with the cloud services. Anything to do with ios/ bugs from the app?

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#156
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Re:Deco APP 3.0
2022-11-05 20:25:16

  @David-TP The old app worked fine on my iPhone SE 2. But on the new one it didn't detect a Deco M4. I had to use an iPhone 12 so I could detect it. Could you check this please? Bluetooth on the SE was off, could that have been it? Thanks.

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#157
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Re:Deco APP 3.0
2022-11-07 08:34:04

  @Salehuddin, Hi, It might not be related to the Deco APP and you could refer to the suggestions on this link:

We couldn't find Deco. Something wrong with the Cloud service

 

GeminiSaga, Hi, I have an iPhone SE2 as well and may I know what you mean that "it didn't detect a Deco M4", the APP failed to find M4 during the configuration or something else? Maybe you can tell me more details or pictures so that I can test them as well?

 

Hawklord, Thanks for the feedback. I remember that the current firmware of Deco M3W does not support displaying the connected clients. Did you make you could it on Deco APP 2.0?

Best regards.

 

loripod, Hi, Thanks for the feedback about the device type and I would note it down first for further optimization. Some users share a workaround in case you are interested-- Edit the device name with emoji

 

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#158
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Re:Deco APP 3.0
2022-11-08 20:12:56

  @David-TP nice update, but the connected device map and list has stopped showing any connected devices.  

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#160
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