D230S1 Setup failure

D230S1 Setup failure

D230S1 Setup failure
D230S1 Setup failure
2023-10-12 19:00:05 - last edited 2024-03-22 07:12:40
Model: Tapo D230S1  
Hardware Version:
Firmware Version: latest

I've just purchased the above. The Hub has set up OK. The doorbell flashes red/greed yet despite many resets and battery replacements, won't connect to the Hub.

 

Before I return this as a faulty unit, is there anthing else I should try?

  0      
  0      
#1
Options
1 Accepted Solution
Re:D230S1 Setup failure-Solution
2024-03-22 07:11:28 - last edited 2024-03-22 07:12:40

  @AnthonRJ 

Hi,
Please try the following steps to troubleshoot.
1. Please ensure the hub Tapo H200 is configured successfully and working. Let me know the LED status on the hub.
Please try the instructions below if the hub can't be configured successfully.
Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
 

2. If the hub is working, try to factory reset the doorbell camera. Generally, the camera will have a flashing red and green light after reset.

How to reset my Tapo camera?
 

3. Try to set up the doorbell camera, and let me know which step you are getting stuck on if fail to set it up and what error message appears.
How to Set Up Your Tapo Video Doorbell Camera Kit (Tapo D230S1)?
You can check if the following instructions will help.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Best Regard

Recommended Solution
  0  
  0  
#6
Options
5 Reply
Re:D230S1 Setup failure
2023-10-13 09:06:22

  @Customer0 

Hi,
What status of the LED on the doorbell camera? Such as flashing red quickly, solid red, etc.

 

When you press and hold on the SYNC/RESET Button on the doorbell camera for 5s, any changes to the LED status?

 

Anything happens on the doorbell camera, and then it has an abnormal LED? Such as firmware updates.

 

Best Regards

  0  
  0  
#2
Options
Re:D230S1 Setup failure
2023-10-13 12:51:53

The doorbell camera is flashing red and green.

 

Pressing the SYNC/RESET button for 5 seconds makes it briefly flash just red, but then it goes back to red and green.

 

I've installed (multiple) firmware updates to the Hub, as prompted by the mobile app, but I've not connected to the doorbell yet.

 

 

  2  
  2  
#3
Options
Re:D230S1 Setup failure
2023-10-16 12:28:24

 @Customer0 

Hi,
The LED status on the doorbell is correct after resetting, please refer to the below setup video to configure the Tapo D230 for a try, and move the doorbell close to the hub when configuring it.
How to Set Up Your Tapo Video Doorbell Camera Kit (Tapo D230S1)?

If you fail to connect the doorbell to the hub, please let me know which step you are getting stuck on, what error message appears, and what LED status on the doorbell.


Best Regards

  0  
  0  
#4
Options
Re:D230S1 Setup failure
2024-03-21 18:29:02

  @Solla-topee  please help, mine is doing the same thing. My app can see both the hub and the doorbell, but the doorbell doesn't connect to the hub. This setup worked ok for several months, and then the doorbell stopped responding. I have tried

  0  
  0  
#5
Options
Re:D230S1 Setup failure-Solution
2024-03-22 07:11:28 - last edited 2024-03-22 07:12:40

  @AnthonRJ 

Hi,
Please try the following steps to troubleshoot.
1. Please ensure the hub Tapo H200 is configured successfully and working. Let me know the LED status on the hub.
Please try the instructions below if the hub can't be configured successfully.
Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
 

2. If the hub is working, try to factory reset the doorbell camera. Generally, the camera will have a flashing red and green light after reset.

How to reset my Tapo camera?
 

3. Try to set up the doorbell camera, and let me know which step you are getting stuck on if fail to set it up and what error message appears.
How to Set Up Your Tapo Video Doorbell Camera Kit (Tapo D230S1)?
You can check if the following instructions will help.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Best Regard

Recommended Solution
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 1011

Replies: 5

Related Articles