Reset Camera

Reset Camera

Reset Camera
Reset Camera
2024-01-02 14:31:12 - last edited 2024-01-19 03:48:16
Model: Tapo C200  
Hardware Version:
Firmware Version:

I have a camera like C200 that unfortunately has become disconnected and I can no longer reset it. When I connect the camera to the power supply, four small red LEDs appear near the camera, but pressing the reset button does not make the green and red LED flash. What can I do?

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1 Accepted Solution
Re:Reset Camera-Solution
2024-01-03 08:10:12 - last edited 2024-01-19 03:48:16

  @Eleonora 

Hi All,
If your camera only has the IR LEDs light up and the reset button does not work, you can try the following steps.
1. Ensure the reset operation is no problem.
https://community.tp-link.com/en/smart-home/kb/detail/608

 

2. Confirm your camera's hardware version(https://www.tp-link.com/en/support/faq/46/), and refer to the troubleshooting steps in the link below to troubleshoot.
https://community.tp-link.com/en/smart-home/forum/topic/608500
 

If the suggestions do not work, we suggest contacting the retailer or local support to check if your camera is under warranty.

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Best Regards

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Re:Reset Camera
2024-01-02 18:10:24

  @Eleonora 

@Solla-topee 

There seems to have been a software update that wiped out a fair few of the C200 cameras as i have had this issue asd well.

Customer support dont want to know, despite this problem being caused by  TP link

I returned two other tappo cameras ( unopened and not used) back to the shop as my C200 has been bricked by TP link , and TP link supports response to this is " Apologize for any inconvience caused, and we can only suggest you purchase a new one on our authorized resellers. "

 

 The odd thing was I was not the only one in there returning TP link cameras and according to the shop assistant quite a few of these tapo things have been returned lately as faulty.

 and yet all support say is

" Apologize for any inconvience caused, and we can only suggest you purchase a new one on our authorized resellers. "

 

A firmware update that is relased to consumer, and installed using the consumer software ( ie the official app)  should not result in a bricked device even if it fails , the device should be recoverable

 The only reason why it could fail is if TP link have been negligent in someway and have failed to carry out adequate testing , as the old saying you break it, you fix it.

 Butr TP link dont care and just isnist you buy a new one as a fix and issue this phrase

 

" Apologize for any inconvience caused, and we can only suggest you purchase a new one on our authorized resellers. "

 

as if.

 

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Re:Reset Camera-Solution
2024-01-03 08:10:12 - last edited 2024-01-19 03:48:16

  @Eleonora 

Hi All,
If your camera only has the IR LEDs light up and the reset button does not work, you can try the following steps.
1. Ensure the reset operation is no problem.
https://community.tp-link.com/en/smart-home/kb/detail/608

 

2. Confirm your camera's hardware version(https://www.tp-link.com/en/support/faq/46/), and refer to the troubleshooting steps in the link below to troubleshoot.
https://community.tp-link.com/en/smart-home/forum/topic/608500
 

If the suggestions do not work, we suggest contacting the retailer or local support to check if your camera is under warranty.

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Best Regards

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