Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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Hi,
If you want to remote watch your camera via RTSP/ONVIF, you need open ports(554 and 2020) on your router for your camera, if there is a modem router in front of your router, you also need open the ports(554 and 2020) on that modem router for your router.
The remote view URL should be rtsp://username:password@WAN IP for the router:554(or 2020).
Best Regards
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It works well on the same network. However, what I need is remote access (access from a different network). So, I set up port forwarding, and the port check shows it as successful.
The external port is 554, and the internal port is 2020.
In VLC,
rtsp://'id':'pw'@'privateIP'/stream2 works fine,
and http://'privateIP':2020/onvif/device_service (ONVIF) also works.
However, http://'publicIP':554/onvif/device_service does not work. Could you please help?
Could you also let me know how to access it via VLC remotely?
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Hi,
Your port forwarding entry seems incorrect.
You may need to open two ports on the router for the camera, one is port 554 and another one is port 2020. On the port forwarding entries, the two internal ports should be 554 and 2020, and the two external ports can be the same as the internal ports.
Best Regards
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First, I am an IT professional and have several cameras using ONVIF/RTSP - this is my first however in using C110. I am unable to connect to the device using the outlined URL's. The camera is on the same network as the laptop I am testing with. My mobile device that has the Tapo app installed is also connected to the same network and I can see the video from the app.
Camera is on IP 192.168.1.22
PC: 192.168.1.88 (giving just to show on same network)
Network diagram is PC and C110 connected on same AP wifi network
The other odd item, I can't even ping the IP of the camera. No firewall issue and I don't see anything in the camera that looks like it would block icmp traffic. At a loss.
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@mlg2024 Glad to hear your case is solved. And yes, the camera supports 2.4G Wi-Fi only.
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Dear Solla,
I have a strange problem, Tapo C200 is working with VLC but not with iSpy, of course I used the same configuration settings and when I I click get url it show it (640*360:rstp://IP:554/stream2) it but then in the main page it says camera1 ONVIF Offline. But in VLC it works
on iSpy the url shown is http://IP:2020/onvif/device_service, on VLC is rstp://IP:554/stream2
Any idea to suggest where to check?
Thanks
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I have a Tapo c100 and a Tapo c500 that i use with homeassistant, and yesterday they both updated the firmware and were unable to be connected with homeassistant and with Scrypted.
After googling it seems this is bechause of the newer firmware and i now need the old firmware to get my cameras working, or a new one to fix the thing you broke.
The camera connects fine to everything else, but homeassistant and scrypted both get authentication issues when connecting with the camera control accounts
Please help us!
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