Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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Hi,
Try to stream the camera on a PC with an iSpy or VLC program, and check if you can establish the RTSP/Onvif connection successfully.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Best Regards
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So, I have been using ONVIF to connect several Tapo cameras in a couple of DW Spectrum IPVMS systems and it is working very well. One thing missing though is the analytics detections (person, vehicle, pet, etc.) showing up in DW Spectrum, as they are not sent through the ONVIF protocol connection. What are the chances of getting a camera plugin written that would work with a third party VMS, like DW Spectrum, to capture these events?
support(dot)digital-watchdog(dot)com/kb/article/690-in-camera-analytics-of-third-party-cameras-supported-by-dw-spectrum-ipvms/
support(dot)digital-watchdog(dot)com/kb/article/991-dw-spectrum-adding-plugins-to-a-server/
If this post should be a new thread topic, please feel free to make it one.
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@Solla-topee I need replacement of outdoor csmera 320 ws reason in subject I had mention
Re: Tapo csmera not working its green and red linghting not blinking sometime is blink and tapo wifi network also not availble while connected to wireless wifi i think its has some faulty peice pan and tilt option is also not working in app
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@Hari235 please arrange replacement immediate basis
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Hi,
It's recommended to contact the retailer or local support to check if they can provide a replacement for you.
Best Regards
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@Solla-topee Im trying to view my rtsp streams, it fails with a "Failed: Invalid status code -1" error.
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@Solla-topee I have ONVIF working on my C120. It is connected to AgentDVR (successor to iSpy), and AgentDVR is receiving motion triggers from it. Thank you for supporting that! However, if I turn off motion detection in the camera and turn on person detection, though the Tapo app identifies me as a person when I walking by the camera, no motion trigger is sent via the ONVIF protocol. Is it possible to send ONVIF motion triggers for person, pet, and vehicle, and line-crossing detection via ONVIF when motion detection is turned off? The idea is to not trigger the DVR for meaningless motion (like the wind blowing a tree)?
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Hi,
Is your network diagram that PC --- router 1 --- internet --- router 2 --- camera? Do you want to stream the camera's live feed on your PC via iSpy? If so, you access the camera remotely, and the following configurations are needed.
1) Open ports 554 and 2020 on your router 2 for the camera. If router 2 is connected to a modem router, you need to open the two ports on the modem router, too.
2) When accessing the camera on the PC, please use the router 2's public IP address rather than the camera's IP address.
If the problem remains, please confirm the following information.
1) Please confirm whether the camera has subscribed to the Tapo Care service.
2) Please describe the network diagram if the above diagram is incorrect.
3) What URL have you used on the iSpy to stream the camera's live feed?
4) Send me(@Solla-topee) the camera's MAC address via a private message.
Best Regards
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Hello everyone,
At QueComparo, we recently faced a similar issue where our Tapo C200 camera failed to stream via RTSP/ONVIF protocols. After thorough troubleshooting, we managed to resolve the problem. Here's how we did it:
-Verified Camera Compatibility: We confirmed that our Tapo C200 camera supports RTSP/ONVIF streaming. Note that some battery-powered models like Tapo C420, C400, and D230 do not support these protocols.
-Checked Tapo Care Subscription and microSD Card: We ensured that the camera was not subscribed to Tapo Care and that a microSD card was not inserted, as these can prevent RTSP streaming.
-Adjusted Camera Account Credentials: We modified the camera's username and password to exclude special characters, as these can interfere with RTSP/ONVIF streaming.
-Configured Network Settings for Remote Streaming: Since we intended to stream the camera remotely, we set up port forwarding on our router for ports 554 and 2020 and ensured we had the correct public WAN IP address.
-Tested Streaming with VLC Media Player: We used VLC Media Player to test the RTSP stream using the URL:
rtsp://<Camera_IP_Address>/stream1
This allowed us to verify that the stream was functioning correctly.
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