No detection and recording between 8pm to 6am
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Motion detection off while person detection on. Working fine during 6am until 7pm with detection and recording. Recording schedule is set to detection recording 24/7. Not sure why its not working after 7pm
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Hi,
Please help confirm the following information about the reported issue.
1. Does the problem happen every day?
2. Please go to the Tapo app>Smart tab to check if there are some Shortcut or Automation entries configured for your camera. For example, turn on the privacy mode at 7 pm every day.
3. Can you receive person-detected notifications after 7 pm? It's recommended to go to the camera's Device Settings>Detection page to check what detection type you have enabled after 7 pm.
Best Regards
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Hi,
Please confirm whether there are no persons moving in front of the camera after 8 PM thus no detection video recordings are created.
If not, take the TC70 as an example, please help send us the following information after 8 PM for further analysis.
1. Please go to the camera's Live View page and send me a picture of it.
2. Go to the camera's Device Settings>Detection page and send me a picture of this page, then tap Person Detection and send me a picture of it.
3. Enable the Notification feature on the Device Settings page if it's disabled.
4. Send me a picture of the Storage & Recordings>Recording Schedule page.
5. You can move in front of the TC70, check if you can receive a person-detected notification, and check if there are video clips created.
If not, please refer to the link below to collect the camera log and send it to me.
How to get the log of Tapo Camera?
Best Regards
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Hi,
I can't find your email in our system, and I have reported the case to the tech team, they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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