cameras showing offline when on phone mobile data

cameras showing offline when on phone mobile data

cameras showing offline when on phone mobile data
cameras showing offline when on phone mobile data
2024-02-24 18:19:41 - last edited 2024-02-26 01:09:00
Model: Tapo C210  
Hardware Version: V1
Firmware Version:

Hi when at work yesterday went to check my cameras 5, didfferent older models and they all showed off line when changinging to phone data, when arriving home again after work they all slowly once going off phone data, back to my home network came back on line. I got the cams to check on my dogs and home while doing shift work. but cant get them to come off, offline when on my phone data. any simple reasons why? any help appreciated. 

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Re:cameras showing offline when on phone mobile data
2024-02-26 11:00:29

  @Kasper19 

Hi,
You can refer to the link below to troubleshoot the reported case.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please help confirm the following information.
1. Describe your network diagram, such as ISP--wireless router ))) ((( Tapo camera. 
What's the model number of your router? Please confirm if you have internet when connecting to the router's Wi-Fi.


2. Send me the MAC address of your camera via a private message(@Solla-topee).

3. The LED status on the camera.

 

Best Regards

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