Dear TP-Link,

I am looking to buy Tapo security camera (Model- C212 2k pan camera) my first tp-link camera, it is very rich in features. It has almost all the features a tech enthusiast wants.

But i have faced 2 major flaws which i think need to be fixed as soon as possible, it's a deal breaker for me to suggest your camera to anyone.

1st- The Motion detection notification with object screenshot (rich notification) is paid in all your camera model. This feature is free in other brand camera that i am using. Eg- Cp plus all cameras installed in my office provides me motion/human detection notification with object photo absolutely free. This feature is extremely helpful because after looking at the screenshot of person or object we can decide whether it's important or not, if important then we can further go to check recorded footage. Also very important incase if i am at a remote place where network is too slow and I can't stream recorded video so, atleast photo gives me an idea who came.

I do understand that you charge subscription because it's a cloud based service and you need to recover the server running cost but i would like to suggest you 2 ways to solve this. First- make it available locally in SD Card so, that all object photos are saved locally(if customer don't opt for cloud service) or you can ask user to sign in with their gmail id to use their Google drive as storage option.

2nd- Your camera doesn't have NAS support, it has RTSP support but giving proper support for NAS would be very helpful. This feature is available in many brand like Xiaomi absolutely free.

I hope you'll take my feedback positively and i will get firmware update with these features included.

Thankyou