Tapo camera does not recognize anything if stays in stand by for enough hours
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My Tapo camera c425 does not recognize anything if the camera stays a few hours in stand by.
This happens both day and night but most in night.
But if I open the app the camera send notification.
This is serious bug because I am losing many events.
The settings for this camera is poor
I have the latest firmware but there is no fix.
Many users have reported this problem but no solution.
Hi,
From your problem description, the problem seems that the PIR sensor of the camera cannot detect the infrared radiation changes caused by motion, and thus the camera will not wake up after it stays a few hours on standby. This problem is related to the installation position of the camera and the specific motion, you can help confirm the following information for further analysis.
1. Please log in to the camera's Live View page and send me a screenshot of it, then go to the Device Settings>Battery Status page, find the Wake-up Times section, and send me a picture of it.
2. You can refer to the UG to see the Mounting Tips of the camera, please ensure the camera:
- Tilt the camera downwards at an angle of about 15°
- Avoid placing behind glass. Glass will obstruct the motion sensor of your camera
3. When the camera stays in the standby state, whether it won't be woken up even if you walk in front of the camera and go across the lens' field of view?
Best Regards
@Solla-topee Hi, I have already checked all steps before I create this post. But the problem remains.
I attach the screenshots.
I can not believe that I pass in front camera and I am not gettin any notifications because is not always on stand by. If I open the app, the c425 sends me notifications. I read that many users have the same problem.
Hi,
From your problem description, the problem seems that the PIR sensor of the camera cannot detect the infrared radiation changes caused by motion, and thus the camera will not wake up after it stays a few hours on standby. This problem is related to the installation position of the camera and the specific motion, you can help confirm the following information for further analysis.
1. Please log in to the camera's Live View page and send me a screenshot of it, then go to the Device Settings>Battery Status page, find the Wake-up Times section, and send me a picture of it.
2. You can refer to the UG to see the Mounting Tips of the camera, please ensure the camera:
- Tilt the camera downwards at an angle of about 15°
- Avoid placing behind glass. Glass will obstruct the motion sensor of your camera
3. When the camera stays in the standby state, whether it won't be woken up even if you walk in front of the camera and go across the lens' field of view?
Best Regards