Tapo C225 cannot connect to wifi network

Tapo C225 cannot connect to wifi network

Tapo C225 cannot connect to wifi network
Tapo C225 cannot connect to wifi network
3 weeks ago - last edited 2 weeks ago
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.4

I try to configure my Tapo C225 but unable to connect to wifi. But, able to connect and pair using hotspot. Already a bunch of solution that has been posted here but still cannot connect to my home wifi network. 

 

My router details as follow

Name: Fiberhome Wireless Router

Model: SR120-A

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#1
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1 Accepted Solution
Re:Tapo C225 cannot connect to wifi network-Solution
3 weeks ago - last edited 2 weeks ago

  @Izzar  @MonGeller 
Hi,
If the camera is unable to find your home Wi-Fi network but able to find other Wi-Fi networks when configuring it, you can try:
    1. Reboot the router, wait for a while and when the router is working, reconfigure the camera for a try.

    2. Ensure the router's 2.4G and 5G Wi-Fi have different Wi-Fi names.

    3. Do not hide the router's Wi-Fi network to broadcast.

    4. Change the router's 2.4G Wi-Fi channel, and ensure the Wi-Fi channel is within 1-11.
Best Regards
 

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Re:Tapo C225 cannot connect to wifi network
3 weeks ago

  @Izzar hello. I wonder if it's a firmware update problem or something, because my cameras stopped working recently too with the same problem, they can't find my wifi network anymore even though it works perfectly. I even used one of the cameras in a different house with a different network and after a couple days it started showing as offline and when i tried reconfiguring it it happened the same, couldn't find the wifi. Followed all the troubleshooting steps and nothing. Incredibly frustrating.

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#2
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Re:Tapo C225 cannot connect to wifi network-Solution
3 weeks ago - last edited 2 weeks ago

  @Izzar  @MonGeller 
Hi,
If the camera is unable to find your home Wi-Fi network but able to find other Wi-Fi networks when configuring it, you can try:
    1. Reboot the router, wait for a while and when the router is working, reconfigure the camera for a try.

    2. Ensure the router's 2.4G and 5G Wi-Fi have different Wi-Fi names.

    3. Do not hide the router's Wi-Fi network to broadcast.

    4. Change the router's 2.4G Wi-Fi channel, and ensure the Wi-Fi channel is within 1-11.
Best Regards
 

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#3
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Re:Tapo C225 cannot connect to wifi network
2 weeks ago

Hi, @Solla-topee 

 

Thanks for the reply. 

Unfortunately still not able to solve the problem. 

 

I even turn off the 5G network still not able to connect to network.

 

The 2.4Ghz wifi already set to 6.

 

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Re:Tapo C225 cannot connect to wifi network
2 weeks ago - last edited 2 weeks ago

  @Izzar 

Hi,
1. If the Tapo C225 can connect to a hotspot Wi-Fi successfully, please have a try, and after configuring the camera successfully, update its firmware to the latest one.
2. Check if your router's Wi-Fi network is working.
3. When configuring the Tapo C225 to connect your router's Wi-Fi, if you can see the router's Wi-Fi name but can't connect, check if the Wi-Fi name and password include special characters, such as #, $, etc. 
If so, change the Wi-Fi name or password for a try. 
You can also try to enable a 2.4G guest network and connect the camera to the guest network.
Best Regards

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