Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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Hi,
The official new firmware 1.2.2 Build 251121 Rel.60331n for the Tapo C225 V2 optimizes audio performance, with the same change as in the experimental firmware. You can update to FW 1.2.2 via the Tapo app for a test.
How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
Different camera models have different firmware versions. According to the information you provided via private message, you have the Tapo C410 V2 and Tapo C460 V1.
The new firmware 1.3.3 Build 251215 Rel.74534n for the Tapo C410 V2 is being released, and improves audio performance. You can update it via the Tapo app after receiving it. If you do not currently see the new firmware in your Tapo app, please wait patiently for it to be released to your camera.
How to update the firmware of the Tapo devices on the Tapo App
The latest firmware for the Tapo C460 V1 is 1.2.1 Build 251112 Rel.36676n. If its audio quality does not meet your expectations, please refer to the following instructions to troubleshoot: Troubleshooting for better audio quality of my Tapo camera
Best Regards
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