Poor Audio Quality C225 C500

Poor Audio Quality C225 C500

37 Reply
Re:Poor Audio Quality C225 C500
2024-11-21 22:15:08

  @R1dcully 

@Solla-topee 

 

 

 

Me as well, I've just sent you a message with the MACs, please change my firmware to a version without noice reduction as well.

 

Thank you in advance 

 

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#23
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Re:Poor Audio Quality C225 C500
2024-11-22 08:51:36

  @YousryM 

Hi,
Typically, the audio quality of the Tapo C220 should be improved with the latest official firmware(1.2.1). If you have an audio quality issue:
1. You can download a video showing the reported issue manually on the camera's Live View page, upload it to your cloud server(such as Google Drive), generate a link to download it, and send me the link via a private message for further analysis.
2. How about the microphone and speaker volume set on the Tapo app for your camera? 
Best Regards

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#24
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Solla-topee hy i also have a c225 with audio issues. Cutting audio and unable to understand 9/10 words that are being said. I ve set you my mac address. Please help

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#25
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Vanuzs 

Hi,
Thank you for the case report. In this case, would you please manually record a video showing the reported issue on the camera's Live View page and then send it to us for further analysis?
Best Regards

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#26
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Solla-topee i sent u link in pm. Thanks in advance! mail

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#27
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Re:Poor Audio Quality C225 C500
a week ago - last edited a week ago

@Solla-topee I have three C225 cameras Hardware Version 2.0 running Firmware 1.0.11 Build 240826 Rel 62730n. The Audio from all these cameras is unintelligible and I cannot make out any conversations. I read earlier in the thread that you solved this issue for others with a special firmware. Could you help me out also?

 

Thanks

 

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#28
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Re:Poor Audio Quality C225 C500
a week ago

  @Solla-topee Hi, I bought yesterday a new C500 and mounted it. Realy nice cam but i can not hear anything, just poor noise.. Is this the same issue as mentioned in this post and can this be fixed with an firmware update?? Hope to hear from you.

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#29
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Re:Poor Audio Quality C225 C500
a week ago

  @sraman    @ArjanEnschede  

Hi,
1. Please make sure the Tapo app and your camera's firmware are up to date.

 

2. If the problem remains, please send me the following information for further analysis.
    1) Send me(@Solla-topee) "Forum ID 676454+ camera's MAC address" via a private mesage.

    2) On the Tapo app > Camera's Live View > Talk page, tap the icon at the top right corner and set the camera's Speaker and Microphone volume to the highest value. Try to record a video manually on the camera's Live View page that shows the reported issue, and then send it to us.
You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send it to me via a private message.

 

Best Regards

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#30
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Re:Poor Audio Quality C225 C500
a week ago
@Solla-topee - I have PM'ed you the MAC addresses and video/audio recording. Thanks
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#31
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Re:Poor Audio Quality C225 C500
Monday

 @Solla-topee Any update on my request?

 

Thanks

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#33
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