C420 local recordings on H200 not playing

C420 local recordings on H200 not playing

C420 local recordings on H200 not playing
C420 local recordings on H200 not playing
2024-07-29 19:39:30 - last edited 2024-08-09 03:26:39
Model: Tapo C420S2  
Hardware Version:
Firmware Version:

So I recently bought a C420S2 (comes with 2 C420 cameras and a H200 hub). 
 

Local recordings to my microSD card haven't been playable on the app. Some work, randomly, but most do not play. Instead, I just get the error 'Network is unstable. Please try again later'. I had similar issues on my D320 doorbell too. The microSD wouldn't even work on my computer. 

 

After lots of testing, I've discovered the 2 root causes and workarounds. 
 

1) H200 format/initialise does not work

The format is incorrect, and is then unreadable on other devices. To workaround, format the microSD on another Tapo camera or as FAT32 (MS-DOS). Formatting on a macOS worked fine. Inserting the newly formatted card will then initialise it correctly on the H200. 
 

2) Local recording will not play if camera has the 'Record Sound' option deactivated. 
You'll get the 'Network is unstable. Please try again later.' error. The files will save, but be corrupt (some media players won't be able to play them, but VLC will if needed). To workaround, 'record sound' has to be on. 

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Re:C420 local recordings on H200 not playing-Solution
2024-08-01 03:42:34 - last edited 2024-08-09 03:26:39

  @Kazoo 

 

Thank you for your feedback. Regarding the problem of not being able to watch “muted” playback videos, our developers have provided a beta firmware as a temporary fix. If you would like to try it, send H200's Mac address to me via private message. 

 

Click here to check solutions for Can't Watch Playback or Camera Blinking Red When Watching Liveview after Updating H200 to 1.3.4

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420 local recordings on H200 not playing-Solution
2024-08-01 03:42:34 - last edited 2024-08-09 03:26:39

  @Kazoo 

 

Thank you for your feedback. Regarding the problem of not being able to watch “muted” playback videos, our developers have provided a beta firmware as a temporary fix. If you would like to try it, send H200's Mac address to me via private message. 

 

Click here to check solutions for Can't Watch Playback or Camera Blinking Red When Watching Liveview after Updating H200 to 1.3.4

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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