tapo camera problems network

tapo camera problems network

tapo camera problems network
tapo camera problems network
2024-08-04 07:44:49
Model: Tapo C110  
Hardware Version: V1
Firmware Version: 1.3.11

Hello, I have a tapo camera, unfortunately it does not work outside of the wireless network to which it is connected
It means viewing online and outside the wireless network with another wireless network
1-dns was set and it did not work
2-The firewall of the modem is completely turned off
3-It was tested with another modem and another isp, but it still didn't work
4-I have uninstalled and installed the program and rebooted several times and it is ineffective
Please provide a solution
Also updated to the latest version

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Re:tapo camera problems network
2024-08-05 10:49:30

  @alifaridi 

Hi,
Please confirm the following information for the reported case.
1. The LED status on the camera.
2. Send me(@Solla-topee) the MAC address of the camera via a private message.
3. Could the camera be managed remotely before?
4. You can enable a hotspot Wi-Fi on your phone, factory reset your camera, and reconfigure it with a different phone to connect it to the hotspot Wi-Fi, can you manage it remotely then?
Best Regards

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