C520ws often offline without a reason

C520ws often offline without a reason

C520ws often offline without a reason
C520ws often offline without a reason
2024-08-14 06:33:21
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

My c520ws it's always offline without a reason. 
the other Tapo cameras I have are working correctly but this it has often problems. Can you please assist me? I'm on vacation and I can't use it anymore. 
it was purchased for this purpose!

plus, the motion detection when the camera was on detected also cars, when the vehicle detection was off. 

thank you

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Re:C520ws often offline without a reason
2024-08-15 06:01:05

  @Filippo1993f1 

Hi,
1. For the offline issue, please check if the instructions in the below link help.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

2. Do you mean the Vehicle Detection is disabled, but the camera still detects cars, and you will receive a vehicle-detected notification rather than a motion-detected notification?
What detection types have you enabled on the Tapo C520WS? 

 

Best Regards

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