C500 no/bad sound
C500 no/bad sound
C500 no/bad sound
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2024-08-18 08:19:52 - last edited 2025-08-20 06:19:11
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C500 no/bad sound
2024-08-18 08:19:52 - last edited 2025-08-20 06:19:11
Tags:
#Feature Request
#Firmware
Hello.
On my Tapo C500 i noticed that the sound from recording or live is really bad, on max your can hear some cracking noises.
Any idea how to solve this problem ?
Firmware is up to date it shows.
#1
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2025-08-20 06:18:53 - last edited 2025-08-20 06:19:11
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Re:C500 no/bad sound-Solution
2025-08-20 06:18:53 - last edited 2025-08-20 06:19:11
Hi All,
If you want to improve your Tapo camera's audio quality, please follow the instructions below to troubleshoot.
Troubleshooting for better audio quality of my Tapo camera
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
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2024-08-19 08:28:01
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Re:C500 no/bad sound
2024-08-19 08:28:01
Hi,
You can send me(@Solla-topee) the MAC address of the Tapo C500 via a private message for new firmware and then check if it helps.
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:C500 no/bad sound
2024-08-19 08:32:38
Good morning. My mac adress is 3C-52-A1-F6-8D-63 Hope to hear from you soon 😊
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2024-08-19 08:42:56
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Re:C500 no/bad sound
2024-08-19 08:42:56
Hi,
The new firmware has been sent to your camera, you can update it via the Tapo app for a try.
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:C500 no/bad sound
2024-08-19 08:57:25
Thanks, will let you know 👍🏻
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Re:C500 no/bad sound
2024-08-19 11:55:00
Hello. Firmware has been updated, it is a little bit better, but i have to put to sound level off the camera at 100% and my media sound also high, so it is not as it was originally.
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2024-08-20 08:27:25
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Re:C500 no/bad sound
2024-08-20 08:27:25
Hi,
Could you please share a video showing the reported issue after updating the firmware? If you have a video showing the original sound on the Tapo C500 to compare is highly appreciated.
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:C500 no/bad sound
2024-08-20 13:32:30
Hello I have no idea how to upload a video, as attachment it failed 😊
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2024-08-21 06:51:02
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Re:C500 no/bad sound
2024-08-21 06:51:02
Hi,
You can upload the videos to your cloud server(such as Google Drive), then generate a link and send me(@Solla-topee) the link via a private message to download it. If you have not subscribed to the cloud service, please feel free to let me know.
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:C500 no/bad sound
2024-08-26 09:13:06
@Hompie I having the same issues - I only purchased the camera two weeks ago!
did the update work?
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Re:C500 no/bad sound
2024-08-26 09:25:34 - last edited 2024-08-26 09:26:20
Hello, a little bit but not perfect as i described in message #6 😊
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2024-08-18 08:19:52 - last edited 2025-08-20 06:19:11
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