C500 no/bad sound
C500 no/bad sound
Hello.
On my Tapo C500 i noticed that the sound from recording or live is really bad, on max your can hear some cracking noises.
Any idea how to solve this problem ?
Firmware is up to date it shows.
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Hi,
You can send me(@Solla-topee) the MAC address of the Tapo C500 via a private message for new firmware and then check if it helps.
Best Regards
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Hi,
The new firmware has been sent to your camera, you can update it via the Tapo app for a try.
Best Regards
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Hi,
Could you please share a video showing the reported issue after updating the firmware? If you have a video showing the original sound on the Tapo C500 to compare is highly appreciated.
Best Regards
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Hi,
You can upload the videos to your cloud server(such as Google Drive), then generate a link and send me(@Solla-topee) the link via a private message to download it. If you have not subscribed to the cloud service, please feel free to let me know.
Best Regards
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@Hompie I having the same issues - I only purchased the camera two weeks ago!
did the update work?
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Hello, a little bit but not perfect as i described in message #6 😊
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