Tapo C500 Camera Getting Offline Frequently
Recently I bought a few home CCTV cameras including C200 and C500.
Before mounting them to desired places I have placed them in a common place side by side to test them for a few days.
The C500 cameras are getting offline frequently while C200 cameras are very stable. All are placed in the same place side by side.
C200 camera version is 3.0 and Firmware version is 1.3.14
Initially I thought that my home WiFi router might have some issue.
After monitoring for the last two weeks I realize that my home WiFi router has no issue and it is working perfectly fine for other devices.
Next I have disconnected all the other devices except the Tapo cameras from my home WiFi router. The issue still persists.
Everytime it gets offline I have to power cycle the Tapo C500 Cameras manually and within a minute they are getting online.
Initially those Tapo 500 cameras were getting offline after 15-16hrs, now they are getting offline within 5-6hrs since the last power cycle.
I tried to get support from Live-Chat-Support but this URL seems to be a chatbot and no use for me.
If anyone has faced this problem before let me know how you have fixed this.
I have update the Firmware in all the Tapo camera. 1.1.4
I have observed that the signal strength in all the camera shows -39 to -42 different times of the day.
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Hi,
The new firmware(1.3.1 Build 241030 Rel.54322n) has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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I have the same issue with C500. Manually resetting it every day, and also resetting the memory card every day, stills goes offline persistently. Our four (4) units of C200 work perfectly fine, its just the C500 has this issue.
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Hi,
If you want to try the firmware that may solve the offline issue, please send me(@Solla-topee@Solla-topee) "Forum ID 690338 + Tapo C500's MAC address" via a private message.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi @Solla-topee
I am experiencing the same issue with my C520WS, which goes offline once or twice every day. I have a C100 camera further away in the same direction, and it maintains connection no problem. I have 3 x C100s and 1 x C200, and none experience the same issue. It's been doing this for a couple months now.
I recently updated the FW to v1.2.10, hoping it would resolve the issue, but it didn't.
Please kindly assist. I will send you the MAC address via PM
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Hi,
You can refer to the suggestion here to troubleshoot.
If the problem remains, please confirm the following information.
1. When the Tapo C520WS is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
How about other cameras' RSSI value?
2. How do you recover the connection? By rebooting the camera?
Best Regards
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