Tapo C500 Camera Getting Offline Frequently
Recently I bought a few home CCTV cameras including C200 and C500.
Before mounting them to desired places I have placed them in a common place side by side to test them for a few days.
The C500 cameras are getting offline frequently while C200 cameras are very stable. All are placed in the same place side by side.
C200 camera version is 3.0 and Firmware version is 1.3.14
Initially I thought that my home WiFi router might have some issue.
After monitoring for the last two weeks I realize that my home WiFi router has no issue and it is working perfectly fine for other devices.
Next I have disconnected all the other devices except the Tapo cameras from my home WiFi router. The issue still persists.
Everytime it gets offline I have to power cycle the Tapo C500 Cameras manually and within a minute they are getting online.
Initially those Tapo 500 cameras were getting offline after 15-16hrs, now they are getting offline within 5-6hrs since the last power cycle.
I tried to get support from Live-Chat-Support but this URL seems to be a chatbot and no use for me.
If anyone has faced this problem before let me know how you have fixed this.
I have update the Firmware in all the Tapo camera. 1.1.4
I have observed that the signal strength in all the camera shows -39 to -42 different times of the day.
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Hi,
You can refer to the instructions on this post to troubleshoot.
Best Regards
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Are you Tapo support? I am one of the victims of the last firmware that was pushed to my vamera. If you are then try to solve ithe issue. I use these cameras for the security of my home, not for toys.
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Hi，
The disconnection issues with the camera may not only be related to the camera's firmware but could also be influenced by the usage scenario, network devices, etc. We need your cooperation to diagnose and resolve the issue. Please follow the steps in this post for troubleshooting.
Best Regards
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Hi , my Tapo C500 always goes offline
MAC Address sent via DM
Model TAPO C500 Outdoor Camera
version: 01.0.6 Build 250107 Rel.35614n
HW version 2.0
Goes offline with red light
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@Solla-topee
I am also encountering the same issue wherein the C500 disconnects from the network. Current firmware that I have is 1.3.4. I shared with you the details so taht you cna help me push a new firmware on the camera.
Thank you.
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Hi,
Thank you for the information provided via a private message, however, there is currently no firmware for the Tapo C500 V1, fw 1.3.4 that can solve the disconnection issue.
In your case, please confirm the following information for analysis.
1. What's the model number of your router? Is the Tapo C500 connected to the router's Wi-Fi directly, or is there an AP/RE in between?
2. How often does the disconnect issue occur?
3. If your router has a guest network Wi-Fi, you can try to factory reset the camera, reconfigure it, and connect it to the guest network Wi-Fi, then check if it will have a stable connection.
4. When did you buy the camera?
Best Regards
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I am facing going offline issues with 1 Tapo C500 Camera. While a C520ws Doesn't face same issues. although both are at a same distance from the wifi router. The camera keeps recording the footage in the SD card overnight but doesn't come online while being remote. Power cycle is to be done locally for it to come online.
1. Wifi Router Jio Air fiber Model No. is JIDU6401
2. MAC address shared with you
3. The LED turns Solid Red after losing connection.
4. Changing DNS server and all are not an option with this Jio Air fiber router as per my online research
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