Tapo C500 Camera Getting Offline Frequently
Recently I bought a few home CCTV cameras including C200 and C500.
Before mounting them to desired places I have placed them in a common place side by side to test them for a few days.
The C500 cameras are getting offline frequently while C200 cameras are very stable. All are placed in the same place side by side.
C200 camera version is 3.0 and Firmware version is 1.3.14
Initially I thought that my home WiFi router might have some issue.
After monitoring for the last two weeks I realize that my home WiFi router has no issue and it is working perfectly fine for other devices.
Next I have disconnected all the other devices except the Tapo cameras from my home WiFi router. The issue still persists.
Everytime it gets offline I have to power cycle the Tapo C500 Cameras manually and within a minute they are getting online.
Initially those Tapo 500 cameras were getting offline after 15-16hrs, now they are getting offline within 5-6hrs since the last power cycle.
I tried to get support from Live-Chat-Support but this URL seems to be a chatbot and no use for me.
If anyone has faced this problem before let me know how you have fixed this.
I have update the Firmware in all the Tapo camera. 1.1.4
I have observed that the signal strength in all the camera shows -39 to -42 different times of the day.
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@Solla-topee
Hi,
I power off and power on the switch and it comes back online. This offline phenomenon occurs around once in every 7-10 days.
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Hi,
You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if it helps.
Best Regards
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@Solla-topee hello can you help me with my c500? I just installed it and i have to power cycle it every day sometimes twice a day. I have tapo doorbell, c120 and tc65 but only c500 have this error. Im using deco mesh too. Firmware is updated
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@Solla-topee
Problem with C500. Restarting every 24 hours approx.
Mac: 98-xx-xx-xx-xx-72 (Sent you a DM)
Firmware: 1.2.2
Could you please push firmware 1.3.1 Build 241030 Rel.54322n to my device? I will test and report back if it works.
Thanks
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Hi,
Your camera's firmware is the latest, and firmware 1.3.1 Build 241030 Rel.54322n is not compatible with your camera (Tapo C500 V2).
If your camera keeps going offline, please refer to the instructions in this post for troubleshooting.
If you reboot the camera, it will restore the connection. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if it helps.
Best Regards
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