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Lagging on playback when there's any movement

JonasPcs

2 weeks ago - last edited 2 weeks ago

Posts: 3

Helpful: 0

Solutions: 0

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Registered: 2024-09-14

Lagging on playback when there's any movement

2 weeks ago - last edited 2 weeks ago

Tags: #Motion Detection #Live View #AI Detection #Recording

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.8

Hi,

Basically when I look at live view everything is fine. However when I watch the playback it's lagging, especially when there's lots of movement outside.

SD card is fine, network signal is fine, apps and firmware at latest version to date.

Could you help me please?

3 Reply

Solla-topee

2 weeks ago

Posts: 13121

Helpful: 2245

Solutions: 1828

Stories: 8

Registered: 2020-05-19

Re:Lagging on playback when there's any movement

2 weeks ago

@JonasPcs

Hi,
Please confirm the following information for the reported issue.
1. What's the model number and OS version of your phone? What's the Tapo app version?

2. Please update the Tapo app to the latest one on your phone and check if it helps.

3. Refer to the instructions below to download the video clips from the SD card, then check if you can watch the downloaded video clips properly on the Tapo app.
Seamless Video Control: Download and Clip Camera SD Card Videos in Tapo App!
4. Can you share a video showing the reported issue with us?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

JonasPcs

LV1

2 weeks ago

Posts: 3

Helpful: 0

Solutions: 0

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Registered: 2024-09-14

Re:Lagging on playback when there's any movement

2 weeks ago

@Solla-topee

1. Samsung S21. Android 14. One UI 6.1. Tapo 3.7.113

2. It's up to date. The problem remains.

3. I downloaded the video and the lag is still there. It just jumps frames the same as in app when there's movement. I have two cameras of the same model and they do the same. When I had them in tapo cloud, they were also lagging, now they have high endurance SD card and the issue remains.

4. I can't upload it right now. It's giving me errors when submitting. I will try it later.

Solla-topee

2 weeks ago

Posts: 13121

Helpful: 2245

Solutions: 1828

Stories: 8

Registered: 2020-05-19

Re:Lagging on playback when there's any movement

2 weeks ago

@JonasPcs

Hi,
Thank you very much for your cooperation. You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and then send me the link via a private message.
If you can't, please let me know and I'll forward your case to the tech team, they will contact you via email.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Lagging on playback when there's any movement

Lagging on playback when there's any movement

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