Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Hi all,
Recently, one of my three Tapo C500 cameras received an OTA update to firmware version 1.3.1.
Since then, the ONVIF PTZ functionality has stopped working on my NVR.
The other two cameras, which did not receive this update, are working fine on firmware version 1.1.4.
Could you please look into restoring this functionality, or let me know if a fix is on the way?
I look forward to your response and thank you in advance for your help!
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Solla-topee wrote
@jmcruvellier The new firmware has been pushed to your Tapo C500, please update it via the Tapo app and check if it helps.
@schrodes We do not have the firmware for the Tapo C510W, and I'm consulting the case with the relevant team. If there are any updates, I'll reply to you.
@Solla-topee many thanks, just updated my C500 camera and PTZ is working fine!
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Solla-topee wrote
@jmcruvellier The new firmware has been pushed to your Tapo C500, please update it via the Tapo app and check if it helps.
@Solla-topee it works, many thanks!
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Solla-topee wrote
@schrodes We do not have the firmware for the Tapo C510W, and I'm consulting the case with the relevant team. If there are any updates, I'll reply to you.
@Solla-topee Is there documentation on how to downgrade my firmware until this is addressed?
Thanks.
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Hi,
The new firmware has been pushed to your Tapo C510W, please update it via the Tapo app and check if it helps.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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